Guest Services Agent, One&Only Aesthesis Athens
(6702)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About the role
The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury boutique hotel/resort guest services, the Front Desk Agent will offer the highest level of customer service. Front Desk Agent supports all property operations, ensuring that the highest levels of hospitality and service are provided. Front Desk Agent manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues.
Key Duties and Responsibilities
- Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.
- Ensure compliance with all policies, standards and procedures.
- Proceed with check-ins and check-outs.
- Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.
- The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.
- Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.
- Provide immediate assistance to guests.
- Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Respect and maintain Forbes Standards.
- To assist with any other duties as required by the Director or another member of the management team.
Skills, Experience & Educational Requirements
- Minimum two years working in a luxury resort in Front Office department
- Must be proficient in hospitality guest services and team development
- Previous guest service and reservations experience preferred.
- Excellent written and oral communication skills required, must be fluent in verbal and written English
- Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.
- Excellent listening and comprehension skills required.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
