Guest Services Agent, Bellman, Season 2027 | One&Only Aesthesis, Athens 
(21845)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Role

As a Guest Services Agent at One&Only Aesthesis, you will be the first point of contact for our guests, creating memorable arrivals and departures while delivering seamless, personalized service throughout their stay. You will serve as an ambassador of the One&Only brand, ensuring every guest interaction reflects our commitment to exceptional luxury hospitality. The ideal candidate is passionate about guest service, highly organized, and dedicated to creating extraordinary experiences through warmth, professionalism, and attention to detail.

Key Duties and Responsibilities

• Welcome guests warmly and efficiently during arrival, departure, and throughout their stay.
• Perform check-in and check-out procedures accurately and in accordance with resort standards.
• Handle guest inquiries, requests, reservations, and concerns promptly and professionally.
• Provide information about resort facilities, services, amenities, and local attractions.
• Coordinate guest requests with other departments to ensure seamless service delivery.
• Anticipate guest needs and proactively offer personalized recommendations and assistance.
• Process billing, payments, foreign currency transactions, and room charges accurately.
• Maintain up-to-date knowledge of room categories, promotions, services, and resort activities.
• Ensure guest profiles and preferences are accurately recorded and updated.
• Resolve guest concerns efficiently while maintaining a positive and professional attitude.
• Follow established cash-handling and accounting procedures.
• Maintain a polished and professional appearance at all times.
• Adhere to all company policies, procedures, and luxury hospitality standards.
• Uphold Forbes Travel Guide and LQA service standards in every guest interaction.
• Support colleagues and contribute to a positive, collaborative, and guest-focused environment.

Skills, Qualifications & Requirements

• Minimum 2 years of experience in Front Office, Guest Services, Guest Relations, or a similar role within a luxury hotel or resort environment.
• Strong understanding of Front Office operations and guest service standards.
• Knowledge of LQA and Forbes Travel Guide standards is highly desirable.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and perform efficiently in a fast-paced environment.
• Experience using Opera PMS or similar property management systems is preferred.
• Good knowledge of Microsoft Office applications.
• Fluent in English; additional languages are highly desirable.
• Professional appearance and positive attitude.
• Flexibility to work shifts, weekends, and public holidays.
• Passion for luxury hospitality and delivering memorable guest experiences.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.