Host, One&Only Aesthesis, Athens
(7561)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About the role
The Host is responsible for managing in-house and post stay stages of guest. Hosts are responsible for making sure guests receive personalized service from the hotel. The host is responsible to ensure that all guests’ expectations are met, and exceeded, throughout their stay at the resort. The host must be familiar with all resort standards, policies and procedures to ensure daily operations is run effectively and efficiently. To be familiar with all the resort facilities, restaurants, local attractions, and other points of interest, in order to be able to promote and answer all enquiries concerning services and highly diversified queries from guests.
Key Duties and Responsibilities
- Provide services which blows away for customer satisfaction and retention.
- Establish a positive relationship with guests while maintaining a professional and attentive manner.
- Provide immediate assistance to guests as requested and anticipate their needs when possible.
- Responsible for all in-house guest requests and ensuring their needs are met and exceeded.
- Responsible for the coordination, organization and delivery of a warm welcome and fond farewell for the individual guests;
- Communicate guest arrivals, preferences and needs to all appropriate departments daily.
- Collect guest preferences during the stay.
- Delivering guest requests (presenting items, placing them, in room behaviour).
- Demonstrate appropriate behaviour.
- Maintain grooming standards.
- Cooperation with other hotel departments to make sure the work is planned and organized efficiently.
- Ensure a high level of cleaning is always maintained within your own work area.
- To assist with any other duties as required by the Guest Relations/Hosts Team Leader or another member of the management team.
- To be flexible within your job and to be able to fulfill any other duties that you may be asked to perform.
Skills, Qualifications and Requirements
- Previous experience as a Butler or Receptionist or Guest Relations agent in a five-star environment for a minimum of 2 years.
- Excellent knowledge of English
- Computer literate, knowledge of MS Office, Excel and Opera is essential.
- Able to work well under pressure and be able to multi-task.
- Business or Management qualifications are desirable.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
