Housekeeping Manager | One&Only Aesthesis, Athens
(15510)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
Key Responsibilities:
Housekeeping Operations & Compliance
- Oversee daily housekeeping operations, ensuring all guest rooms and public areas meet Forbes 5-star standards and the highest level of cleanliness.
- Implement and monitor HACCP (Hazard Analysis and Critical Control Points) procedures to maintain a hygienic and safe environment.
- Ensure compliance with all health, safety, and sanitation regulations, conducting regular audits and inspections.
- Maintain linen inventory, ensuring par levels are met and quality standards are upheld.
- Organize and supervise special cleaning schedules (deep cleaning, marble care, carpet treatment, pest control, etc.).
- Oversee lost and found procedures, key control, and emergency response protocols.
- Monitor and promptly address maintenance issues, collaborating with relevant departments.
Personnel Management & Training
- Lead, train, and develop a motivated housekeeping team, fostering a culture of excellence and attention to detail.
- Conduct regular performance appraisals, coaching, and mentoring of staff.
- Ensure all housekeeping employees adhere to Forbes service standards, grooming policies, and professional conduct.
- Coordinate staff schedules and leave planning to ensure optimal team coverage.
- Implement structured training programs on cleaning techniques, safety procedures, guest service etiquette, and HACCP compliance.
- Encourage a positive and productive work environment, inspiring teamwork and high morale.
Administration & Financial Oversight
- Assist in budgeting and forecasting, ensuring labor and operational expenses align with financial goals.
- Monitor and control housekeeping costs, ensuring cost-effective use of supplies while maintaining quality.
- Prepare and submit accurate inventory reports, stock requisitions, and operational reports to the Executive Housekeeper.
- Identify and analyze discrepancies in stock levels and recommend corrective actions.
Skills, Qualifications and Requirements
- Bachelor's degree
- Minimum 4 years of experience in a similar position
- Very good verbal and written command of the English language.
- Excellent written and oral communication skills required.
- Basic computer skills and knowledge on Word, Excel and Opera
- Must have basic accounting skills
- Knowledge of safety procedures
- Ability to work in a fast paced, stressful work environment
What we Offer:
- A dynamic and collaborative work environment in a world-class luxury resort.
- Career growth opportunities within One&Only Resorts.
- Continuous training and professional development.
- Competitive salary and benefits package.
- Private health insurance.
- Exclusive discounts at partner businesses.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
