In Residence Dining, Order Taker | One&Only Aesthesis, Athens 
(18959)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary
Room Service order takers represents the first point of contact to in room dining for all guests and are responsible to coordinate all service requirements addressed to room service department, Primarily responsible for guest orders via phone in order to provide guests with a memorable in-room dining experience, Inputs the orders through Micros, coordinates guest amenities, and organizes guest trays pick-ups on completion of meals in a timely manner

Key Duties and Responsibilities

• Has excellent telephone skills; always adheres to the standard of telephone etiquette and 
  uses the guests name whenever possible.
• Ensures the phones are always covered by a trained staff member during breaks and meal periods
• Ensure that the workplace and surrounding area are kept clean and organized.
• Directly involved in the order taking and order placing process while dealing with guest requests and 
  orders, courteously, efficiently and promptly
• Input Guest orders in Micros and issue guest check for each order
• Double checks each order to insure it is correct and complete
• Ensure all special guest requests are very well explained to the kitchen via Micros.
• In case of guests with dietary restrictions inform the Chef and all person concerned accordingly
• Monitor guest orders and ensure that all guest orders are delivered within the quoted time.
• Coordinate with housekeeping for pick-up of guest trays after completion of guest meals & 
  maintain the pick-up log and follow up with service staff for tray pick-ups.
• Coordinate guest amenities with kitchen team and follow up with front desk and
• Housekeeping of any room changes, cancelations, do not disturb rooms.
• Be thoroughly familiar with all F&B outlet menus, ingredients and method of preparation 
  for each dish, wine list, as well as hours of operation for all the outlets
• Be knowledgeable of all services, facilities and products offered by the hotel.
• Accurately take F&B orders by means of Phone, ensure that guest name, room number, 
  time of order and delivery timings are clearly registered.
• Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service always
• Display excellent conversation skills and always selling techniques
• Communicate with the kitchen regarding menu questions, the length of wait and product availability
• If the order has not been sent by the expected time, a call must be placed to the guest to apologies and 
  re-evaluate the delivery time.
• Perform any other assigned reasonable duties and responsibilities as assigned by supervisor/Manager
• Flexible to work in other areas when required by the immediate supervisor/IRD Manager
• Is familiar with various forms and communication essential to IRD operations (amenity forms, 
  cakes, flowers etc.), informing all departments involved
• Assist the IRD staff during peak times and help in coordinating and setting up MEP.
• Takes the initiative to complete various tasks and assists colleagues during slow periods (polish silverware, glasses, folding napkins. etc.)
• Maintain guest history (allergies, preferences etc)

Skills, Experience & Educational Requirements

• High school diploma or equivalent preferred.
• Minimum 2 years of relevant experience
• Excellent knowledge of English
• Excellent oral communication skills required.
• Positive interpersonal skills required.

 
What we offer:

• A dynamic and collaborative work environment in a world-class luxury resort.
• Career growth opportunities within One&Only Resorts.
• Continuous training and professional development.
• Competitive salary and benefits package.
• Private health insurance.
• Exclusive discounts at partner businesses.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.