Manager, Beach, Manko 
(10610)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the role
To ensure that all requirements for the Manko are managed in accordance to the standard operating procedures as emanated by the General Manager of Manko. Ensures proper sanitation of the outlets under his/her jurisdiction, adequate stocks of food & beverage, inter – department coordination and training. Carries full responsibility of the operating equipment including its inventory levels. Ensures and enforces the set service standard procedures by directing, supervising and motivating staff to perform to the highest level of service. Communicates with guest and shares feedback with Chefs and Asst. Dir. of Food and Beverage and Management to ensure high levels of food & beverage service quality and guest satisfaction are maintained at all times. 

Key Duties and Responsibilities

• Participates in the service of any special functions or events organized by the resort
• Presents self in a way that enhances the overall guest experience, by adding life and energy into each outlet
• Demonstrates excellent product knowledge of all food, beverage, tobacco and special functions held at the resort
• Ensures that the set up and layout of the restaurant is flawless and reflect the image of the resort
• At all times, acts in a responsible manner, especially in regard to the sale of alcoholic beverages
• Maintains and creates a working environment that reflects a sense of place
• Generates reports for the outlet and ensures that they are delivered to the correct receivers as per deadline
• Assists supervisors in generating work schedules for restaurant employees, according to forecasted demand requirements
• Delegates responsibilities to restaurant employees and ensures tasks are completed timeously
• Ensures that a safe, hygienically fit working environment is maintained at all times and report any concerns or faults immediately to concerned departments.
• Develops realistic action plans aimed to introduce and / or improve service, procedures and working methods. Monitors systematically the performance of the department to raise the bar
• Successfully executes Employee Satisfaction Index Action Plan to achieve an engagement score set by the resort
• Ensuring SOP are adhered consistently on daily basis
• Responsible for planning, organizing and delivering training for the department.
• Maintain and uphold all health safety standards for the department and the resort.
• Responsible for financial outcome of the outlet and ensures up-to-date with budget & forecast.
• Conduct disciplinary actions as required.
• Handle guest requests and complaint in an effective and efficient manner to satisfy all relevant stakeholders.
• Develops and maintains team morale
• Attends and participates all required team events.
• Apply and adhere to rules and regulations as per employee handbook, departmental and resort policies and procedures, including those for the emergency situations
• Ensures all activities are carried out honestly, ethically and within the parameters of the Maldivian Law

Skills, Experience & Educational Requirements 

• Worked or interned in a leading luxury resort for at least 2 years
• Excellent knowledge of English
• Experience MS Office, including Word, Excel, PowerPoint and Outlook
• Excellent communication skills
• Dynamic, energetic  and creative individual
• Self-motivated, high achiever
• P&L financial awareness
• Creates bench marketable product standards

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.