Manager, Food and Beverage, One&Only Aesthesis Athens 
(7332)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Role

The Food & Beverage Manager will oversee the daily food and beverage operations, working closely with the Culinary team, Restaurant Managers and Beverage Manager to ensure the One&Only service standards exceed the experience of the guest. They will help the Director of Food and Beverage maintain the departmental goals and meeting budget goals. They provide maximum guest satisfaction whilst maximizing sales and controlling expenses. Liaises with the Executive Chef, back of the house Manager, the Human Resources, Housekeeping, Maintenance and Training Departments.

Key Duties and Responsibilities

• To effectively and efficiently control and supervise the day-to-day operations of all Food & Beverage outlets of the hotel, and assist the Director of food and beverage in operating the hotel.
• To be responsible and ensure that all the activities of the Food & Beverage Department are done and respected as per established hotel standards and procedures and further assist his/her team members in anyway possible.
• Ensure prompt, efficient and friendly service in all outlets, at all times. Ensures guest’s/ visitor’s satisfaction at all times.
• To define the budget of the Food & Beverage Department (together with the Food and Beverage Director) based on futuristic goals and objectives of the company/ hotel.
• To be also responsible in the selection and quotation of all items of the Food & Beverage Department.
• Follow instructions and understand the philosophy of the Director of Food and Beverage and carry out these ideas.
• Is aware of availability of products.
• Agree and evaluate menus and wine lists, both content and pricing with the Food and Beverage Director, Executive Chef and Restaurant Managers.
• Ensures that superb promotions are held in all outlets regularly to generate business and organize their advertising.
• Consult with superiors and respective F& B outlet Manager/s about organizational aspects of special events/ functions being planned.
• Liaise with Executive Chef/ F&B outlet Mangers on “daily/ weekly special” available for promoting in the F&B outlets – check pricing.
• Ensure that all areas satisfy the most stringent hygiene and sanitation requirements.
• Ensure punctuality, control absenteeism and take corrective actions where necessary.
• Regularly check grooming (appearance, personal hygiene and uniforms) of team members according to hotel standards, and also team members attitude towards both internal (colleagues) and external guests.
• Be totally aware of guest’s/ visitor’s/ repeater’s preferences of food and wine, communicate to F&B outlet Mangers, and ensure that these preferences are adhered to.
• Circulate throughout the hotel, maintaining a high, yet not overpowering profile.
• To establish an effective all round control of the F&B outlets and the hotel in general, by carrying out regular spot checks.
• Ensure that established/agreed time parameters in service are respected by each and every single team member of all F&B outlets, and that service is professional, discreet and personalized at all times.
• Maintaining a strict control of all accounts.
• Approves discounts for guests as required, in liaison with superior.
• Establish a strict control to avoid theft of guest and hotel property.
• Ensure that all F&B stocks are being kept securely and under the correct conditions applicable to each type of commodity stored.
• Regularly check all working areas and operating equipments of the F&B Department, for maintenance requirements and follow up.
• Keep tract of popular/unpopular items on the different F&B outlets menu/s and Wine Lists and respond accordingly.
• Monitor Food & Beverage outlets financial/operational results.
• Communicate with the Food and Beverage Director on day-to-day matters through incident logbook.
• Personally discuss non-routine matters with the F&B Director, F&B outlet Managers, Head of Department/s.
• To keep accurate records of tasks and duties performed everyday in the respective books.
• To counter/ verify and approve the Duty Roster of F&B outlet Managers, ensuring sufficient coverage duty peak occupancy periods.
• To be familiar with the hotel’s emergency plans in case of fire, bomb threat and so on, and procedures for “Lost & Found” items.
• To comply with health and safety regulations and procedures, observe safety precautions and use safety equipment.
• Any other cognate duties and responsibilities that may be assigned by the Food and Beverage Director to facilitate the smooth running of the Department and/or hotel.
• May not make policy or procedural changes without prior approval of the Director, Human Resources.
• May not make statements to the press.
• May not make changes to or in any way concerning standard operation procedures without authority of the Director of Human Resources.
• May not authorize salary and wages adjustments.
• No new employment/ termination of employment without Food and Beverage Director, Human Resources Director, and General Manager’s approval.
• May discipline staff in liaison with the Food and Beverage Director, Human Resources Director and in accordance with the company’s disciplinary procedures.

Skills, Experience & Educational Requirements

• University Degree in related field 
• At least 5 years experience in related field, preferably with working experience in the Hotel Industry.
• Ability to articulate and write fluently in English.
• Computer Knowledge in Microsoft Word, PowerPoint, Excel, etc.
• Experience in press and guest relations.
• Excellent communication skills internally within the organization, as well as externally with respective agencies and media-related parties.
• Foreign language skills would be an advantage.
• Resourceful, resilient and efficient at problem solving.
• Well groomed.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.