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PA to the General Manager, One&Only Aesthesis Athens 
(6355)

 

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 


Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

 

Job Summary

We are looking for o assist the General Manager in a wide variety of tasks to enable the General Manager to increase his capacity and effectiveness in the overall leadership responsibilities.

 

Key Duties and Responsibilities

  • Assist the General Manager in handling the calendar and administration works
  • Schedule and arrange all appointments for the General Manager and ExCom Team as required
  • Compose correspondence for the General Manager, such as welcome letters, guest follow-up letters, etc.
  • Assist the General Manager in his/her public service role by keeping files up to date for the various committees and boards he/she participates on.
  • Preparation and distribution of meeting minutes.
  • Prioritize all telephone calls and in-person external and internal visitors.
  • Schedule all department and division heads for regular meetings with the General Manager.
  • Handle all incoming web-site comments/inquiries.
  • Arrange all VIP reservation requests and associated amenities.
  • Support internal hotel projects, tracking necessary action and updating reports as progress is made (ie. Hotel Vision, annual budget, etc.).
  • Keep the filing system up to date including all retail files. Establish office systems to deal efficiently with paper flow, and the organization and storage of paperwork, documents, and computer-based information.
  • Maintain trace file and bring forward daily items to act on appropriate tasks.
  • Handle all office administration duties such as mail, phones, photocopying, office supplies.
  • Schedule Executive Committee meetings, take and distribute minutes, and arrange/attend sub-committee meetings as required.
  • Make travel arrangements as required.
  • Assist with and support staff events as appropriate, such as leadership meetings, executive retreat, staff receptions, etc.
  • Maintains highest confidentiality of all information received or channelled through the General Manager's office.
  • Follow up on progress and ensure completion of tasks delegated to Department Heads.
  • Complete Expenses Claims and collect reimbursement for the General Manager and ExCom Team.
  • Performs any additional duties and/or special projects, as requested by the General Manager.
  • Provide information or assistance to guests, visiting executives from Head Office or sister companies, or consultants as and when required.
  • Develop good product knowledge and promote the resort and sister resorts, whenever the opportunity arises.
  • Contributes to the morale and team spirit of the resort, by maintaining effective relationships with resort colleagues.
  • Maintains a high standard of professionalism, diplomacy, and personal appearance, where the image or reputation of the resort is represented
  • Participates in required training related to the job.
  • Always assure professional attitude towards guest and colleges.
  • To provide an effective structure for communication within the department at all levels.
  • To be fully aware about all health and safety, fire, and emergency procedures
  • Responsible to report any potential hazardous situations within the workplace.
  • Always maintains a high standard of appearance and grooming, as per One&Only standard.
  • Apply and adhere to rules and regulations as per employee handbook, departmental and resort policies, and procedures, including those for the emergency situations
  • Develop and maintain an understanding of the overall organization's mission, vision, and values.
  • At all times to project a favourable image of the resort to the public.
  • Handles any guest's complaint in a professional manner, as per resort's Policy & Procedure (service recovery).
  • Practices proper telephone etiquette with colleagues and resort's guests.
  • Ensures all activities are carried out honestly, ethically and within the parameters of the Maldivian Law.

 

Skills, Experience & Educational Requirements

  • 5-year experience in a similar capacity
  • Excellent knowledge of MS Office, Internet, Databases.
  • Knowledge of Opera is an advantage
  • Excellent level of verbal and written English
  • Excellent written and verbal communication skills with strong interpersonal skills
  • Experience in providing a range of PA related services including word-processing, and reception and secretarial support, preferably with hotel or tourism background
  • Bachelor's Degree holder is an advantage
  • Good organizational skills, ability to meet deadlines and handle multiple tasks
  • Must be able to keep information strictly confidential
  • Works well under pressure, takes initiative, is independent and customer focused approach when dealing with people of all levels
  • Should be positive and flexible to different duties.

 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.