SPA Receptionist, One&Only Aesthesis, Athens 


At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.


About the role
To welcome guests and answer all enquiries whilst observing set standards. Have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time. To ensure that all operational procedures, codes of conduct and standards of appearance as laid down by the Spa Manager/Head Receptionist, are implemented and adhered to by all reception staff. To organize scheduling and maximize use of time within the diary. Provides support to the Spa Director as a Duty Manager and oversees the personnel management of the Spa Reception Team.


Key Duties and Responsibilities

  • To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.
  • Complete daily opening procedures and check lists per relevant area daily.
  • To co-ordinate guests consultation records with the Therapists.
  • Schedule reservations of Spa services for guests and monitor availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.
  • Assist with administration duties such as, purchasing, receiving and inventory reporting.
  • To have full retail knowledge of products and prices charged
  • To be responsible for preparing the reception for the next shift. Ensuring all messages has been passed on before leaving and that adequate supplies of all public information material are available.
  • Drive revenue of treatments, spa programs and fitness activities through ensuring effective scheduling and yield management.
  • Be a constant presence at the spa reception taking regular walk rounds of all spa areas, ensuring interaction with guests and members.
  • Lead by example by providing a warm welcome to clientele whilst striving to provide outstanding service.
  • Conduct spa tours for VIPs, journalists and prospective members.  Act as an Ambassador for the spa at all times.
  • Maximize sales by driving up selling and cross sales by the Reservations Team.
  • Support the spa reservation operation and maximize revenue opportunities and guest relations by undertaking reception and reservation duties as part of daily responsibilities.
  • Regularly update manuals and workbooks to ensure that all operational procedures are carried out in the prescribed manner.
  • Ensure that the spa and reception area is well merchandised, clean and free of clutter.
  • To assist with any other duties as required by the Director or another member of the management team.


Skills, Experience & Educational Requirements 

  • High School Diploma
  • Fluent in English both verbally and written 
  • Excellent PC Knowledge
  • Excellent organizational skills
  • Be able of multitasking
  • High level of communication and negotiation skills


Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.