Spa Receptionist | Guerlain Spa | One&Only Aesthesis, Athens 
(19604)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary
To welcome guests and answer all enquiries whilst observing set standards. Have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time. To organize scheduling and maximize use of time within the diary. Spa Receptionist is responsible for driving the revenue of all business centers in the spa through effective scheduling, yield management and sales.  As an Ambassador for the spa this role ensures outstanding five star guest relations, driving and delivering Guerlain and Hotel brand standards.  Provides support to the Spa Director as a Duty Manager and oversees the personnel management of the Spa Reception Team.

Key Duties and Responsibilities

• To co-ordinate guests consultation records with the Therapists.
• Ensure that all relevant spa staff receives a print out of their daily schedule.
• To adhere to an agreed reporting system on a timely basis.
• To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.
• Complete daily opening procedures and check lists per relevant area daily.
• Schedule reservations of Spa services for guests and monitor availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.
• Assist with administration duties such as, purchasing, receiving and inventory reporting.
• To aim to give the clientele the best possible service, and make the client feel important.
• To supervise and conduct the safety of users and equipment in the spa and receive training to ensure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the spa.
• To have full retail knowledge of products and prices charged
• Must attend all training courses as deemed necessary by the Head Receptionist/ Spa Manager
• To be responsible for preparing the reception for the next shift. Ensuring all messages has been passed on before leaving and that adequate supplies of all public information material are available.
• Drive revenue of treatments, spa programs and fitness activities through ensuring effective scheduling and yield management.
• Assist the Treatment Manager where required, to produce monthly statistical reports and KPIs, reviewing with the Spa Director/Manager and Guerlain to identify business and revenue opportunities.
• Assist the Head of Receptionists where required in calculating team incentives/commissions monthly, submitting to the Spa Director/Manager for approval.
• Accountable for tracking; monitoring; and developing Guerlain Active Retail activity within the team.
• Ensure turn away business and repeat guests are accurately tracked by the Spa Sales & Reservations team through the Spa Software.
• Liaise with other hotel departments to maximize revenue opportunities.
• Ensure correct billing procedures and reconciliation of funds on reception at the close of each shift and at the end of the day’s work.
• Ensure the facility is adequately manned and oversee the smooth running of all business centres in the spa.
• Inform the relevant department head of any complaints or issues regarding the Spa’s facility, taking action or recommending amendments if necessary.
• Responsible for Opening/Closing Procedures when on duty. 
• Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards.  

Skills, Experience & Educational Requirements 

• High School Diploma
• Excellent knowledge of English
• Computer literate
• Excellent organizational skills
• Be able of multitasking
• Excellent communication skills

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.