Waiter, In Residence Dining | One&Only Aesthesis, Athens
(18960)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
Job Summary
The In-Residence Dining Waiter plays a pivotal role in delivering a seamless and personalized in-room dining experience that reflects the resort’s commitment to luxury, precision, and genuine hospitality. Acting as an ambassador of the brand, the role is responsible for the prompt, accurate, and elegant delivery of food and beverage orders to guest rooms and residences, ensuring every interaction enhances guest satisfaction and loyalty. This position requires strong coordination with the kitchen, housekeeping, and in-room dining order takers to ensure flawless execution from order preparation through service completion.
Key Duties and Responsibilities
- Deliver in-room dining food and beverage orders promptly, accurately, and in accordance with established luxury service standards
- Ensure all trays and trolleys are set up with attention to presentation, cleanliness, and order accuracy prior to delivery
- Present meals to guests in a courteous, professional, and engaging manner, creating a refined in-room dining experience
- Verify guest details, room number, and order specifics before service to ensure accuracy and guest satisfaction
- Communicate effectively with the kitchen and In-Room Dining team regarding order status, special requests, dietary requirements, and delivery timelines
- Demonstrate thorough knowledge of menus, ingredients, preparation methods, and beverage offerings to confidently answer guest inquiries and make recommendations
- Monitor guest satisfaction during and after service, responding promptly and professionally to any concerns or service recovery needs
- Coordinate with housekeeping for timely collection of trays and trolleys, ensuring proper logging and follow-up
- Maintain cleanliness and organization of service areas, pantries, equipment, and workstations at all times
- Adhere strictly to hygiene, safety, and food handling standards in line with hotel policies
- Assist colleagues during peak periods and support related food and beverage operations when required
- Demonstrate flexibility to work across shifts and support other areas as directed by the In-Room Dining Manager
- Record and communicate guest preferences, allergies, and special occasions to support personalized service delivery
Skills, Experience & Educational Requirements
- High school diploma or equivalent qualification preferred
- Minimum of two years’ experience in a luxury hotel or high-end food and beverage service environment
- Strong command of spoken English; additional languages are considered an advantage
- Excellent interpersonal and communication skills with a guest-focused mindset
- Strong attention to detail and ability to manage multiple tasks efficiently
- Professional appearance and demeanor aligned with luxury brand standards
- Ability to work under pressure while maintaining composure and service quality
- Strong team orientation with a proactive and flexible approach to operations
- Willingness to work shifts, weekends, and public holidays as required
What we offer:
- A dynamic and collaborative work environment in a world-class luxury resort.
- Career growth opportunities within One&Only Resorts.
- Continuous training and professional development.
- Competitive salary and benefits package.
- Private health insurance.
- Exclusive discounts at partner businesses.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
