Agents, Front Office 
(21374)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Resplendent at the entrance of Boka Bay, a fjord-like idyll on Montenegro’s Adriatic Sea, One&Only Portonovi is a year-round haven where cultural wonders and fresh-air adventures meet the glamour of Europe’s most fashionable new riviera. The warm Montenegrin charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

Agent, Front Office is responsible for providing a seamless guest experience throughout arrival, stay, and departure. The role includes managing check-ins and check-outs, handling guest requests, maintaining accurate guest accounts, and coordinating with other departments to ensure smooth operations and compliance with One&Only Portonovi’s service standards.

Key Duties and Responsibilities

• Manage guest check-ins and check-outs, ensuring accurate registration and collection of required passport details.

• Review daily arrival and departure lists, assign rooms according to bookings and guest preferences, and coordinate room readiness with Housekeeping.

• Handle guest enquiries, requests, and complaints professionally, ensuring timely resolution and follow-up.

• Provide accurate information on room types, rates, hotel services, and applicable policies.

• Maintain accurate guest accounts, process payments, follow credit control procedures, and ensure all charges are correctly recorded.

• Balance the cashier float and daily transactions, complete required reports, and report any discrepancies.

• Support upselling initiatives to increase revenue and enhance the guest experience.

• Maintain clear communication with other departments to ensure efficient operations and high service standards.

• Follow all resort policies, procedures, and Leading Quality Assurance (LQA) standards.

• Complete daily checklists, shift handovers, and any additional duties assigned by management.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.