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Guest Service Agent 


At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Resplendent at the entrance of Boka Bay, a fjord-like idyll on Montenegro’s Adriatic Sea, One&Only Portonovi is a year-round haven where cultural wonders and fresh-air adventures meet the glamour of Europe’s most fashionable new riviera. The warm Montenegrin charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.


The purpose of this position is to create a welcoming environment for hotel guests and facilitate their arrival and departure.  Guest Services Agent will be responsible for meeting, greeting and directing guests to their destinations. Guest Services Agent takes care about luggage delivery using hotel buggies, as well as meeting guests in the airport when required.  Guest Services Agent ensures that all guests’ expectations are met, and exceeded, throughout their stay at the resort. To be familiar with all resort standards, policies and procedures to ensure department is run effectively and efficiently. To be familiar with all the resort facilities, restaurants, local attractions and other points of interest, in order to be able to promote and answer all enquiries concerning services and highly diversified queries from guests.


Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.