Supervisor, Housekeeping
(18750)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Resplendent at the entrance of Boka Bay, a fjord-like idyll on Montenegro’s Adriatic Sea, One&Only Portonovi is a year-round haven where cultural wonders and fresh-air adventures meet the glamour of Europe’s most fashionable new riviera. The warm Montenegrin charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
Job Summary
- To report for duty punctually always wearing the hotel uniform and name tag.
- To always provide a courteous and professional service.
- To be constantly aware of the room status and to obtain maximum vacant rooms for sale.
Key Duties and Responsibilities
- To ensure the smooth operation and efficiency of the assigned areas.
- To study and evaluate the operation/procedures and suggest improvements to the Executive Housekeeper.
- To assign responsibilities to subordinates and check their performance.
- To ensure the cleanliness and maintenance of rooms and housekeeping equipment, and schedule necessary preventive maintenance and repair work.
- To assign suites to the Housekeeping Attendants for cleaning.
- To ensure vacant ready suites are checked to standard and released for sale.
- To inspect corridors, back areas, staircases, stores, pantries, and garbage areas.
- To note down repairs, linen supplies and out of order rooms.
- To ensure that par stock of linen and guest supplies in the pantry areas are according to forecast.
- To ensure that the Housekeeping Attendants exercise proper discipline and courtesy in attending to the Guests Needs/Requests.
- To report sick and irregular behavior of Guests and Employees immediately to the Executive Housekeeper.
- To check the proper turn down services in the evening as per set standards.
- To record activities/problems and follow-up work as necessary in the Log Book.
- To prepare all repair orders and distribute to the engineering department for follow up.
- To assist in taking various Housekeeping inventories.
- To conduct training and re-training of front line personnel as required in order to maintain highest standards.
Public Areas
- To ensure the smooth operation and efficiency of the assigned areas.
- To study and evaluate the operation/procedures and suggest improvement to the Executive Housekeeper.
- To assign responsibilities to subordinates and check their work performance.
- To supervise, coordinate and participate in the cleanliness of lobby, restaurants, offices, public areas and back of the house, ensuring highest possible standard of cleanliness.
- To ensure the cleanliness and maintenance of all Housekeeping Equipment, and schedule necessary preventive maintenance and repair work.
- To control the consumption of cleaning materials and supervise the adequate stocking of cleaning supplies.
- To send all lost and found items to the Housekeeping Department immediately.
- To prepare repair orders for Public Areas and distribute to the engineering department for follow up.
- To ensure safety standards are adhered to in all assigned areas.
Linen Room
- To ensure the smooth operation and efficiency of the Linen room.
- To study and evaluate the operation/procedures and suggest improvements to the Executive Housekeeper.
- To assign responsibilities to subordinates and check their work performance.
- To requisition for linen and uniforms whenever required, for the approval of the Executive Housekeeper.
- To ensure that the clerical system in the Linen Room is adhered to.
- To supervise the checking of clean linen and uniforms from and to the Laundry Department.
- To keep files up-to-date on department uniforms as to colour, style, size and condition.
- To ensure the proper storage of uniforms and linen for efficient distribution.
Employee Handling
- To ensure that all employees report for duty punctually wearing the correct uniform and name tag at all times.
- To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, and development.
- To ensure that all employees provide a courteous and professional service at all times.
- To assist in the training of the employees ensuring that they have the necessary skills to perform their duties with maximum efficiency.
- To supervise the employees within the Department ensuring that the correct standards and methods of service are maintained.
- To ensure that all employees have a complete understanding of and adhere to the hotel's employees rules and regulations.
General
- To maintain up-to-date daily records of operational activities and Guest comments in the Log Book.
- To attend Briefings and Meetings as requested by the Executive Housekeeper.
- To respond to changes in the Departmental function as dictated by the Industry, Company or Hotel.
- Participates in the multi-skilling philosophy of the department.
Education or Certification
- Proven ability to successfully lead, train and motivate colleagues is essential
- Luxury Hotel Brand experience preferred
- Must be highly organized, energetic and possess the ability to get the job done
- Strong administration, problem-solving and organizational skills are valuable for this important position
- Dynamic, energetic, creative and thrives under pressure
- Elementary or High School
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
