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Assistant Manager, Front Office 
(6666)

 

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 


Shimmering in the depths of the azure Aegean Sea, a story-filled island of myths and marvels, One&Only Kéa Island emerges to honour untold beauty with authentic flavours of Greece. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

 

Job Requirements

 

  • Manage day-to-day operations of Front Office, ensuring the quality, standards and exceeding the expectations of the customers daily,
  • Ensure compliance with all SOPs,
  • Update standards operational procedures related to Front Office, when necessary,
  • Cooperation with other hotel departments to make sure the work is planned and organized efficiently,
  • Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property,
  • Participate in the discussion of the work that affects Front Office, discuss the ways of service improvement,
  • Support implementation of the upselling program, communicating and ensuring process,
  • Ensure all the rooms are assigned properly: according to category booked and guests preferences,
  • Ensure that passports data collected at the check-in and registration of hotel guests is done,
  • Remain fully familiar with the room types, applicable rates, discount and rates structures and rate policies,
  • Provide necessary reports to Finance department when needed,
  • Cooperate with 3rd party companies in terms of arrangements for guests and improving of level of service provided,
  • Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager,
  • Perform Front Desk/Guest Relations/Guest Services/Butler duties in high demand times,
  • To oversee the Front Office in absence of Front of House Manager.
  • Implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.; comply with security, health and safety policies and procedures of the resort.

 

Skills Requirements

 

  • Minimum 2 years working in a luxury, 5-star hotel as a Front Office/Assistant Front Office Manager,
  • Previous work in customer service and reservations experience preferred,
  • Must be proficient in hospitality revenue management, guest services and team development,
  • Excellent written and oral communication skills required,
  • Strong leadership skills and interpersonal communication skills.
  • Must be fluent in verbal and written English.

 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.