Director, Wellness
(6557)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Shimmering in the depths of the azure Aegean Sea, a story-filled island of myths and marvels, One&Only Kéa Island emerges to honour untold beauty with authentic flavours of Greece. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
Job Summary
To ensure that all wellness operations perform and maximize their potential, are individually profitable and sustainable whilst enhancing the resort’s brand image.
Main Job Responsibilities
- Develop and execute wellness strategies,
- Develop and monitor a separate retail strategy for spa and non-spa items, as well as branded items,
- Reviews and ensures implementation of operating manual, policies and procedures, health and safety standards,
- Ensures that all standards and guest experiences and guest journeys are in place and working in the resort,
- Provide strategic advice and action to assist wellness operations that are underperforming and who have been identified as opportunity operations, monitor results and make recommendations for greater achievements,
- Correlates guest satisfaction – guest experiences - repeat guest to higher profitability,
- Recommends CAPEX investment for the improvement of guest experience or for set health and hygiene standards,
- Reviews, monitors and follows an action plan based on health and hygiene standards,
- Monitoring industry trends and guest feedback in wellness products,
- In consultation with the General Manager, determine wellness product grading for gym and spa (not limited to) advise on prioritization of renovations,
- Provide input on OS&E items for all renovations,
- In conjunction with Human Resources, develop and drive the Colleague wellness program and standards.
Skills, Experience & Educational Requirements
- Bachelor's degree or comparable spa management experience
- 2+ years of successful spa management experience,
- Knowledge of professional spa services and treatments,
- Knowledge of retail operations and inventory systems,
- Excellent customer service skills,
- Creative in marketing and promotions,
- Sales oriented,
- Effective leadership skills and a strong work ethic,
- Efficient, well organized, and able to handle a variety of duties simultaneously,
- Energetic, enthusiastic and motivational,
- Professional manner, discretion, and appearance,
- Ability to show initiative and make decisions.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
