Spa Receptionist, One&Only Kea Island 
(6695)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Shimmering in the depths of the azure Aegean Sea, a story-filled island of myths and marvels, One&Only Kéa Island emerges to honour untold beauty with authentic flavours of Greece. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the role

The Spa Receptionist role aims to embody the essence of hospitality and wellness, utilizing strong organizational abilities and a welcoming demeanor to create an inviting atmosphere for One&Only Kéa Island guests. 

Key Duties and Responsibilities:

• Greet and assist guests in a professional and friendly manner.
• Manage appointments and ensure accurate scheduling using the spa management system.
• Answer phone calls, respond to inquiries, and provide information about One & Only Spa treatments, services, and products.
• Process payments, handle cash transactions, and ensure correct administrative procedures.
• Provide individualized and personal attention to guests, maintaining a consistently high standard of guest care to ensure a welcoming atmosphere.
• Utilize computer systems for booking and database management with skill and proficiency.
• Handle guest inquiries, upsell retail items, and promote wellness offerings.
• Assist in retail sales of spa products and merchandise.
• Stay informed about spa services, promotions, and special offers.
• Collaborate with the spa team to enhance overall customer experience.

Skills, Experience & Educational Requirements:

• High School completed; University Degree is a plus, preferably in customer service or Wellness/ Tourism Management.
• Minimum 2 years of experience in a similar position, ideally within a 5* Luxury Resort/Hotel.
• Excellent knowledge of spa treatments and products.
• Proficiency in Microsoft Office and spa management software.

This position is for the summer season of 2025

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.