IT Intern 
(15303)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Cushioned in the foothills of the breath-taking Virunga Volcano Range, One&Only Gorilla’s Nest makes the magical possible to enjoy a once-in-a-lifetime, personal encounter with the rare and majestic mountain gorilla, roaming free in its own natural habitat. The warm African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion. We don’t just exist in the environment, we exist with the environment; from working the land or building a shelter, we like to give back in as many ways as we can to help our communities flourish.

We are looking for a competent IT person with bachelor’s degree computer science, computer engineering or information technology related.  You will work with IT teams to facilitate support of IT endpoints and ensure all tickets assigned to you are resolved before breaching the Service level agreements. You will join a team of two other IT and report to Cluster IT Manager

Area to be covered.

• Support and provide IT guidance to office colleagues Report and address defects in hardware.
• Update, patch, and upgrade software as needed.
• Monitor network and system performance and adjust as needed Maintain office data center including backup.
• Support all technology, including but not limited to door lock systems, AV systems, meeting room booking systems, meeting room displays, VOIP systems, wireless and wired systems.
• Maintain current level patch management of Office infrastructure through SCCM Maintain and document of all technical standards.
• Adhere to and ensure all IT standards are adhered to.
• Adhere to and ensure all IT Policy & Procedures are adhered to.
• Assist in the research and selection of the best in its field IT Hospitality Hardware/Software to minimize risk and increase efficiency and speed.
• Plan future upgrades
• Assist Manager, IT Support as requested.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.