Server, Food & Beverage 
(17277)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Cushioned in the foothills of the breath-taking Virunga Volcano Range, One&Only Gorilla’s Nest makes the magical possible to enjoy a once-in-a-lifetime, personal encounter with the rare and majestic mountain gorilla, roaming free in its own natural habitat. The warm African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion. We don’t just exist in the environment, we exist with the environment; from working the land or building a shelter, we like to give back in as many ways as we can to help our communities flourish.

• Position                             Server, Food and Beverage
• Level                                 Colleague
• Department                       Food & Beverage
• Reports to                         Food and Beverage Manager
• Subordinates                     None

 2  Job Details & Requirements

Job Summary

Perform assigned tasks to the One&Only Food & Beverage standards, displays good salesmanship in up-selling skills, coordinate with other Colleagues on special guest requests. Demonstrate excellent menu product knowledge, telephone skills and etiquette. Displays teamwork attitude toward all Colleagues. Communicate with guests and report guests’ feedbacks to the Team Leader and Manager to ensure high food and beverage, and service quality level is always maintained.

     Key Duties and Responsibilities

• Ensure all Colleagues’ activities adhere to and support the One&Only Quality Standards.
• Provide a link between kitchen and service areas.
• Provide table and/or counter service of alcoholic/non-alcoholic beverages.
• Be updated with food and beverages knowledge required to carry out duties.
• Provide advice on food and beverage to guests.
• Receive and store food and beverage adhering to all food hygiene regulations and procedures.
• Consistently monitor quality of food and beverage being served and report to F&B Manager or F&B Team Leader.
• Actively use up-selling techniques to exceed guests’ expectations and increase revenue.
• Must have a basic food and beverage knowledge.

Skills, Experience & Educational Requirements

• Fluency in English is essential, any additional languages is preferable.
• Must be willing to learn and skilled to perform the job of a Food & Beverage Attendant.
• Any job experience in the Hospitality sector and/or Food & Beverage department in a resort environment (preferable five star) is a valuable addition.
• Ability to lift heavy objects to complete duties and guest requests.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to have strong guest-oriented services and communication skills.

3  Core VAlues & Competencies

Blow Away the Customer

• I care and work towards exceeding the expectations of my customers.
• I am proactive and deliver unique and everlasting memories for our customers.

Develop Passionate and Committed People

• I am committed to being thoughtful towards our colleagues.
• I am passionate about my role.        

Continuously Strive for Perfections (good enough never is)

• I constantly seek new ways and ideas to improve what I do.
• I am inspired to make a difference.

Achieve Sustainable Bottom Line Performance

• I am honest and fair.
• I take responsibility and contribute towards the financial performance of where I work

Grooming

• I present a professional image according to established standards

Communication

• I speak in a clear and concise manner both in person and over the phone
• I express ideas in a clear and coherent manner

Functional Skills and Knowledge

• I demonstrate my knowledge and skills effectively
• I take responsibility for my actions

Time Keeping & Grooming

• I report for work in my department on time daily
• I present a professional and appropriate manner

Response to Supervision

• I demonstrate respect for my superiors
• I respond to supervision positively

 5  Acknowledgement

I have read and understand the duties required of me and will adhere to and perform them as required.

• Date                   day |___|___|  month |___|___|   year |___|___|___|___|

• Name                 ___________________________________________

• Signature           ___________________________________________

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.