Apply now »

ooct

 

alt_text

 

Wellness, Team Leader 
(13268)

 

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 


Cushioned in the foothills of the breath-taking Virunga Volcano Range, One&Only Gorilla’s Nest makes the magical possible to enjoy a once-in-a-lifetime, personal encounter with the rare and majestic mountain gorilla, roaming free in its own natural habitat. The warm African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion. We don’t just exist in the environment, we exist with the environment; from working the land or building a shelter, we like to give back in as many ways as we can to help our communities flourish.

 

Key Duties and Responsibilities

SPA & RETAIL SALES

  • Responsible for achieving retail sales targets as set by the Cluster wellness Manager
  • Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.
  • Encourage clients to return to the spa by recommending an ongoing treatment program and cross selling the other business centers in the Spa and Resort. Maintain a sound knowledge of all treatments, packages and any promotions.
  • Participate in demonstrations/ events as required.
  • Ensure that daily sales figures are accurately recorded.
  • Promote wellness program for colleagues

TREATMENT STANDARDS/OPERATIONS

  • Perform all treatments at an exceptional standard, as per One&Only protocols and standards taught in training, whilst tailoring to the client’s specific needs.
  • Update own knowledge of products and treatment brand standards, outside of formal training by One&Only.
  • Carry out an in-depth consultation with each client prior to treatment, ensuring medical history and concerns are identified and taken into account.
  • Protect the guest experience by moving quietly around the treatment room and in corridors.
  • Use the correct quantities of products as specified by the manufacturer and not exceed that amount.
  • Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organized as per the Spa standards.
  • Follow treatment room opening and closing procedures correctly, reporting any maintenance issues to the line manager / maintenance

GUEST RELATIONS

  • Maintain the highest standard of guest service by following One&Only protocols and displaying genuine care and attention to detail.
  • Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to Colleagues.
  • Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
  • Report any guest complaints to the Cluster Wellness Manager so that they can be handled promptly and effectively.

 

HEALTH, SAFETY & HYGIENE

  • Perform all treatments in a professional, hygienic and safe manner for all clients, updating knowledge and training regularly.
  • Responsible for the cleanliness, sterilization and hygiene of all equipment, products and linens in the treatment and preparation areas.
  • Day to day responsibility for equipment, products, cleanliness and hygiene of the treatment and preparation areas.
  • Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards. 
  • Act responsibly at all times in relation to personal safety along with the safety of Colleagues and guests of the Spa.
  • Work together with Housekeeping Attendants where required in maintaining cleanliness and hygiene in the Spa facilities.

GENERAL

  • Maintain a high standard of appearance and personal hygiene as laid down by the Line manager
  • Always be punctual and prepared in advance of treatments.
  • Support all departments in the Resort where necessary including covering Reception duties as and when required.
  • Must adhere to training as set down by the Cluster Wellness Manager  and attend all training courses as deemed necessary.

Skills, Experience & Educational Requirements

  • Fluency in English is essential, any additional languages is preferable.
  • Must be willing to learn and skilled to perform the job of a wellness Team leader
  • Certified/ diploma’s as a Spa Therapist.
  • 2 years’ experience as team leader/ Head Spa Therapists in a resort environment (preferable five star) is a valuable addition.

 

 

 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.


Apply now »