Director of Leisure Sales East Coast-(Multi-Properties - Based in NYC area) 
(21405)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Cradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Job

At One&Only, we create exceptional experiences and unforgettable journeys for our guests. As Director of Leisure Sales, you will play a pivotal role in driving luxury leisure business performance across One&Only Palmilla and assigned propertieswithin the Americas portfolio.

The Director of Leisure Sales is responsible for leading the development and execution of luxury leisure sales strategies for One&Only Palmilla and assigned One&Only properties within the Americas portfolio. This role drives transient room revenue, market share growth, and long term commercial success through strategic management of luxury travel advisors, consortia partnerships, wholesale relationships, agency networks, and other key industry stakeholders.

The position is responsible for achieving and exceeding revenue goals through strategic account management and business development initiatives, partner engagement, sales missions, trade shows, educational events, familiarization trips, and industry networking opportunities. The Director of Leisure Sales serves as a senior commercial leader and brand ambassador, ensuring strong market presence while fostering strategic partnerships that support the organization's revenue and growth objectives.

About You

You are a highly motivated and strategic sales leader with a strong network within the luxury travel industry and a proven track record of generating revenue through relationship-driven sales strategies. You possess exceptional commercial acumen, strong business development skills, and extensive experience managing luxury leisure travel partnerships and consortia programs.

You excel at building long-term relationships, identifying market opportunities, and leading high-performing teams. You thrive in a fast-paced, results-oriented environment and are passionate about luxury hospitality, exceptional guest experiences, and delivering measurable business growth.

You are an influential communicator, a collaborative leader, and a trusted partner capable of representing the One&Only brand with professionalism, integrity, and credibility at the highest industry levels.

 Key Duties & Responsibilities

• Strategic Sales Leadership
• Develop and execute annual leisure sales strategies aligned with revenue goals and commercial objectives.
• Identify new business opportunities, emerging markets, and strategic partnerships.
• Create territory plans and account development strategies for key luxury travel partners.
• Monitor market trends, competitive activity, and consumer travel behaviors.
• Contribute to annual budgeting, forecasting, and commercial planning initiatives.
• Revenue Generation & Account Management
• Achieve or exceed assigned room revenue, room night, and production targets.
• Maintain and grow relationships with luxury travel advisors, consortia, wholesalers, and strategic accounts.
• Manage key partnerships including Virtuoso, Signature Travel Network, Serandipians, American Express Fine Hotels + Resorts, Internova Travel Group, and other preferred partners.
• Conduct sales calls, account reviews, client presentations, and market visits.
• Negotiate partnership agreements and commercial opportunities.
• Expand production from existing accounts while developing new business opportunities.
• Multi-Property Portfolio Support
• Represent assigned One&Only properties across designated markets and territories.
• Support revenue generation strategies across multiple resorts within the portfolio.
• Ensure consistent commercial messaging and brand representation.
• Collaborate with property leadership teams to support market priorities and growth initiatives.
• Share market intelligence and account opportunities across participating properties.
• Team Leadership & Talent Development
• Lead, coach, mentor, and develop leisure sales team members.
• Promote a culture of accountability, collaboration, and high performance.
• Establish performance objectives and conduct regular reviews.
• Support succession planning and professional development initiatives.
• Facilitate best-practice sharing across commercial teams.
• Sales Activities & Business Development
• Represent One&Only at trade shows, luxury travel events, conferences, and networking functions.
• Organize and participate in familiarization trips, roadshows, educational programs, and sales missions.
• Deliver impactful presentations showcasing the One&Only portfolio and resort experiences.
• Maintain an active sales pipeline and ensure timely follow-up on opportunities.
• Develop strategic partnerships that increase brand visibility and revenue performance.
• Commercial Collaboration
• Collaborate closely with Revenue Management, Marketing, Public Relations, Reservations, and Operations.
• Participate in commercial strategy and forecast meetings.
• Support tactical promotions and demand-generation initiatives.
• Ensure alignment between sales efforts and overall commercial objectives.
• Reporting & Administration
• Maintain accurate CRM records, sales activity reports, and account databases.
• Prepare weekly, monthly, quarterly, and annual performance reports.
• Analyze production trends and account performance metrics.
• Ensure compliance with company policies, procedures, and brand standards.
• Perform additional duties as assigned.
• Strengthen long-term relationships with travel partners and key stakeholders.
• Ensure timely and professional responses to partner inquiries.
• Support VIP guest and partner engagement initiatives.
• Serve as a brand ambassador, representing One&Only with professionalism and integrity.

Skills, Experience & Educational Requirements

Leadership & Management Skills

• Strong leadership, coaching, and team development abilities.
• Ability to inspire, motivate, and drive high-performance sales teams.
• Proven capability to manage multiple priorities across multiple properties and territories.
• Strong decision-making and problem-solving skills
• Ability to influence stakeholders and build consensus across departments.

Sales & Commercial Skills

• Advanced luxury hospitality sales expertise.
• Strong business development and relationship management skills.
• Proven track record of achieving and exceeding revenue targets.
• Strategic account management and territory planning capabilities.
• Strong negotiation and contract management skills.
• Ability to identify new business opportunities and market trends.
• Thorough understanding of luxury travel distribution channels and consortia programs.

Industry Knowledge

• Strong knowledge of the luxury hospitality and travel industry.
• Established relationships within the luxury travel advisor community.
• Knowledge of key networks including Virtuoso, Signature Travel Network, Serandipians, American Express Fine Hotels + Resorts, Internova and other luxury travel partners.
• Understanding of revenue management principles and hotel commercial strategies.

Communication & Relationship Building

• Excellent verbal, written, and presentation skills.
• Strong public speaking and client-facing abilities.
• Ability to build and maintain long-term strategic partnerships.
• Exceptional networking and relationship management skills.
• Professional and executive-level communication style.

Analytical & Organizational Skills

• Strong analytical and business acumen.
• Ability to interpret sales, revenue, and market performance data.
• Strong forecasting, budgeting, and reporting capabilities.
• Excellent organizational and project management skills.
• Ability to manage multiple projects and deadlines simultaneously.

Technical Skills

• Advanced proficiency in Microsoft 365 ecosystem, including Excel, PowerPoint, Word, Outlook, Teams, SharePoint, and Microsoft Copilot.
• Experience with Opera / Delphi, Salesforce, or similar CRM and sales systems.
• Ability to analyze and present business performance reports.
• Familiarity with hotel revenue, reservations, and reporting systems.

Personal Attributes

• Results-oriented and entrepreneurial mindset.
• Self-motivated with strong initiative and accountability.
• Highly professional with strong business ethics and integrity.
• Adaptable, collaborative, and solution oriented.
• Passion for luxury hospitality, guest experience, and relationship-driven sales.

Language Requirements

• Fluent English, written and spoken.
• Spanish preferred.
• Additional languages are considered an asset.

Travel Requirements

• Ability and willingness to travel extensively within assigned markets.
• Availability to attend trade shows, client events, sales missions, familiarization trips, and industry conferences.
• Ability to travel domestically and internationally as business needs require

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.