Assistant, Bell Service (Seasonal)
(13327)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
JOB SUMMARY
It is the responsibility of the Bell Assistants to ensure the efficient delivery of service in luggage control and delivery as well as guest pickups and drop-offs to and from the villa and resort facilities. To care for, maintain buggy cleanliness, and report any maintenance issues to the Golf Cart in Charge. The Bell Assistants will also be well-versed in functions and activities around the resort to communicate these clearly to guests.
KEY DUTIES AND RESPONSIBILITIES
• Provides prompt, courteous, and efficient service to all guests, to achieve a high level of customer satisfaction.
• Ensures all guests are greeted by name.
• Actively elicits guest feedback and preferences regarding resort services and ensures the same is passed on to the Team Leader & Manager, Front Office.
• Maintains and updates self of all activities and special events in the resort.
• Ensures safety of the guests, pedestrians & cyclists while driving buggy on the roads and using the left side of the roads.
• Ensures maintenance buggies are taken to the Engineering workshop for monthly servicing.
• Report any damages to the buggy directly to the Team Leader, Desk in charge, and security department for further investigation.
• Ensures all rental and villa-inclusive buggies are neatly cleaned & maintained all the time.
• Ensures good condition buggies are delivered to guest villas without any failure. (Breaks, canopy, rain covers, wheel, etc.…)
• Responsible for timely delivery or collection of all guest luggage ensuring all luggage is tagged with guest villa number for easy identification.
• Ensures arrival luggage airline tags are removed before delivery to the villa.
• Confirms the number of pieces of luggage with a guest on arrival at the villa.
• Ensures all luggage coming to the lobby for departure is tagged and the Receptionist notified of the number of pieces.
• Reports any damage to luggage to guest directly upon delivery to the villa or upon departure and informs Golf Cart Supervisor, Golf Cart in Charge the same if caused whilst in house.
• Report any missing pieces of luggage to the Golf Cart Supervisor, the Golf Cart in Charge
• Assists the Yacht Crew in loading and unloading luggage from and to the Yacht on arrival and departure.
• Constantly checks with the Golf Cart Charge regarding any pending guests’ pickup and drop off by buggies and ensures all requests are met promptly and efficiently.
• Coordinates the Golf cart desk in the absence of a Golf cart Charge from time to time during meal breaks and days off.
• Ensures all resort buggies are cleaned and placed in front of the lobby before arrivals.
• Ensures all resort 6-seater buggies have a copy of Reethi Life and updated activities schedule present for guests to read during buggy rides.
• Responsible for proper use, cleanliness, and maintenance of luggage trolleys, luggage buggies, and handheld radios and earpieces.
• Responsible for providing additional services for VIPs show around and assisting with deep cleaning and polishing of buggies.
• During breakfast and dinner and other busy periods is assigned as Buggy Valet at Reethi entrance and assists guests with bicycles and rental buggy parking.
• Assist parking buggies in outlets, beach clubs, restaurants, and other guest functional areas.
• A Buggy Valet person assigned at the Reethi entrance ensures buggies are reverse parked neatly in the designated parking area.
• Assists with removal and replacement of gas bottle for jetty flames as assigned on duty roster and as informed by the reception team.
• Must demonstrate excellent attendance and punctuality.
• Able to work extra hours if required (Depending on weather conditions)
• Performs all duties and responsibilities in a timely and efficient manner by established Resort’s Policies and Procedures
• Must attend all the training, meetings, and daily briefings.
• Attend all job training.
• To perform all other jobs related to your scope of work, as requested by your superiors or other Managers.
SKILL EXPERIENCE & EDUCATIONAL REQUIREMENT
• Guest Driven
• Team player
• Flawless Communicator
• Passionate
• Well Organized
• Luxury Service
• Detail Oriented
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
