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Assistant Manager, Learning & Development 
(5503)

 

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 


Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

 

The Assistant Manager, Learning & Development will ensure smooth L&D operations by managing L&D functions, assisting in monitoring, managing, and enforcing all hygiene-related programs, food safety-related training, and supporting ESG initiatives in the Resort. Works hand in hand with the Manager, L&D to ensure all objectives and outcomes are met.

 

Key Duties and Responsibilities

  • Monitors the ongoing learning activities in every department and if needed provides learning support, such as co-facilitating or providing a sense of direction in the learning programs.
  • Ensure health and safety and food safety training programs are regularly conducted in all departments.
  • Act as a technical specialist in all Food Safety and Hygiene related matters.
  • Take an active role in the preparation of the annual learning training and audit plan.
  • Plans, develops and conducts programs to all colleagues on a regular basis include but not restricted to, Kerzner compliance training.
  • Coordinates and keeps appropriate records of departmental monthly learning activities.
  • Monitors the Departmental Trainers' performance throughout the resort and maintains the count as per the target.
  • Conducts learning/training needs analysis and recommends strategies to bridge gaps identified.
  • Compiles the training reports, attendance, and departmental learning plans.
  • All learning is conducted adhering to all policies and procedures as well as One&Only standards.
  • Creates and constantly updates training material to suit organizational needs.
  • Maintain and delivers performance management learning session in line with Kerzner international requirements.
  • Perform walk through in various parts of the operations to audit standards and quality of the service.
  • Maintains the apprentices’ programs and its related tasks.
  • Creates and maintain all relevant learning records in accordance with organizational needs and requirements.
  • Provides supports and organizes in house cross training as well as assists in the cross exposure and professional development opportunities with other O&O resorts and or other learning institution.
  • Maintain/his/her work area tidy at all times as well as other areas of L&D including electronic files.
  • Assist in colleague and guest engagement activities (Eg: wellness program & HR events) .
  • Keeps Manager, L&D informed in all related matters and communication with other colleagues and departments in order to run a smooth operation in L&D.
  • Demonstrates a sense of urgency in all tasks assigned to achieve the desired outcome in a timely fashion.
  • Shows an active interest in supporting change in L&D.
  • Shares knowledge and skills with other colleagues and communicates effectively.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with policies and procedures to achieve the overall objectives of this position
  • Performs any other duties assigned by management.
  • Undertake additional duties as requested by the Manager, Learning & Development or Director, Human Resources

 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.