Assistant, Recreation (Seasonal)
(21702)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
JOB SUMMARY
Assistant, Recreation is responsible for the day-to-day running and operation of Water Sport & Recreation departments. Planning of the day for the good running of all Water Sports activities, Recreation activities, Tennis/Padel bookings, and Art classes. Can engage with guests and easily inform them of the activities available and convert them to bookings. Completes any additional tasks as assigned by the Assistant Manager of Recreation and Manager of sports and fitness from time to time.
KEY DUTIES AND RESPONSIBILITIES
• Prepare the Water Sports and Splash Boutique areas before opening, ensuring radios, booking request logs, disclaimer forms, guest towels, and bottled water are available and ready for use.
• Coordinate daily programs and activities to maintain a smooth and efficient working environment.
• Proactively engage with guests and promote Water Sports, Recreation, Tennis/Padel activities, department events, and daily programs.
• Provide guests with accurate information about all Water Sports, Recreation, and Tennis/Padel activities and services.
• Manage bookings for Water Sports, Recreation, and Tennis/Padel activities, ensuring no scheduling conflicts with existing reservations.
• Maintain inventory records for all items within the Splash Boutique.
• Compile daily sales reports and activity participation records.
• Conduct weekly and monthly stock checks for the Splash Boutique, ensuring adequate inventory levels of operational supplies and safeguarding all resort equipment.
• Submit a detailed month-end report to the Manager, Sports & Fitness by the 2nd day of each month.
• Handle guest bookings and coordinate related requests with designated colleagues and departments, escalating concerns and maintenance issues to the Assistant Manager, Recreation, and Manager, Sports & Fitness.
• Prepare and submit daily maintenance requests for the department.
• Process and post guest charges for Water Sports, Recreation, Tennis/Padel, and Art revenue centers.
• Support other areas within the Guest Activities and Sports Department as directed by the Manager, Sports & Fitness.
• Inspect the cleanliness and condition of the Splash Boutique and guest seating areas, ensuring tables, chairs, and guest lockers are clean, free of sand and dust, and in good working condition.
• Ensure guest towels are available throughout the day and replenished as required.
• Maintain the overall cleanliness and presentation of the Splash Boutique, ensuring seating areas are free from dirt, stains, and damage.
• Complete the daily closing procedures for the Splash Boutique, Water Sports, and Recreation areas, including removing used towels, returning them to the laundry, and securing office equipment for the following day.
• Report operational issues, maintenance concerns, and guest-related incidents to the Assistant Manager, Recreation, and Manager, Sports & Fitness.
• Attend and actively participate in departmental meetings, guest experience meetings, and team events.
• Participate in all required training programs relevant to the role.
• Demonstrate excellent attendance, reliability, and punctuality at all times.
• Maintain the highest standards of personal hygiene and professional grooming.
• Perform all duties efficiently and in accordance with the Resort's policies, procedures, and service standards.
• Coordinate with Hosts and other relevant departments regarding in-house guest bookings for Water Sports, Recreation, Tennis/Padel, and Art activities.
• Manage and respond to all pre-booking requests received via email for Water Sports, Recreation, Tennis/Padel, and Art activities.
• Update the booking system accurately and communicate daily activity schedules and reservations to relevant stakeholders.
• Prepare and distribute weekly and monthly booking schedules and activity information to guests as required.
• Process and post all charges related to Water Sports, Recreation, Tennis/Padel, and Art activities, and compile daily revenue and budget status reports.
• Complete all billing documentation and other administrative records accurately and in a timely manner.
SKILL EXPERIENCE & EDUCATIONAL REQUIREMENT
• Guest Driven
• Team player
• Flawless Communicator
• Passionate
• Well Organized
• Luxury Service
• Detail Oriented
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
