Assistant Manager, Bastien Studio (seasonal) 
(21215)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

JOB SUMMARY
 The Bastien’s studio Assistant Manager (BSAM) has the role of running the overall operation of the studio. He has the task of providing the full range of Bastien services as outlined in the Spa service menu and promoting the overall philosophy and services of the Spa. Ensure that all operational procedures, codes of conduct, and standards of appearance set down by the Spa are adhered to.
 BSAM is the major link between BGA and the Resort; he/she needs to ensure that there is great communication and a nice atmosphere of trust between both parties. BSM has the task of representing BGA wherever BGA needs to be represented, always with class and passion.

KEY DUTIES AND RESPONSIBILITIES
 Reports to shift on time, dressed in the issued uniform and groomed as described in the resort’s grooming standards.
 To ensure that Bastien Gonzalez’ concept is applied and does not contra-indicate the Spa pedicure.
 To actively promote Bastien services and products within the resort and BGA on a commercial and communicative basis.
 To ensure good communication is always maintained between Bastien Gonzales and Spa Management.
 To be responsible for the smooth running of day-to-day operation, equipment, products, cleanliness, hygiene, safety, and security of the Bastien service areas before and after every guest. This setup must follow the Spa Standard Operating Procedure.
 To check all bookings on Spa Soft before commencing shift and throughout the day.
 To be flexible when last-minute treatment changes occur, read all necessary guest comments/profiles to provide 5-star services.
 To ensure that guest empathy and well-being during all treatments are maintained.
 To always provide the finest personalized service and ultimate guest experience possible.
 To be in charge of Bastien Products stock control, stock takes, and orders to ensure that minimum holding levels are maintained at all times.
 To compile inventory reports once a month and submit them to Finance.
 To use the correct quantities of products as specified by the manufacturer and not exceed that amount.
 To actively assist in promoting other Spa products and services to guests.
 To be aware of all treatments offered and any promotions on offer at any given time.
 To report to the Engineering Duty Manager in case there is any maintenance needed.
 To support the reception team and assist with guest welcome and greeting procedures and guest inquiries.
 To conduct spa tours whenever required.
 To ensure all guest comments and feedback are followed up promptly and reported to the director of guest experiences.
 To conduct activities/ classes for guests or team members as required or scheduled.
 To assist with the Duty Manager’s shifts and tasks as assigned by the Spa Manager.
 To stay updated with developments in the spa industry.
 Performs any additional duties as may be requested by Management.
 Assist with the department’s operational budget, ensuring that it is in line and costs are strictly controlled.
 Complies with the Resort’s purchasing and store requisitioning procedures, in respect of internal and external supplies.
 To achieve the set budget target and maximize the Bastien Gonzalez revenue by upselling treatments and products.
 To ensure that booking strategies utilize the therapist’s time effectively and maximize the revenue.
 To perform the financial analysis of the Bastien Gonzalez operation.
 To ensure all colleagues actively promote and sell the Spa and Fitness services, products, and activities.
 Ensures that a safe, hygienically fit working environment is maintained at all times and reports any concerns or faults immediately.
 To ensure that all colleagues follow safety rules and operating procedures.
 To be knowledgeable of the contraindications of services and products and act in accordance.
 To ensure the team maintains the cleanliness and hygiene of all spa areas, by the Health, Safety, and Hygiene Legislation.
 To be fully conversant with all health and safety, fire, and emergency procedures.
 Ensures that disciplinary actions are taken, when necessary, according to the resort’s policies.
 To be courteous to guests and other team members at all times.
 To be flexible whenever treatment changes occur, or additional duties are required by the director of guest experiences.
 To be accountable for all actions.
 To animate and attend daily and monthly Spa briefings.
 Continuously trains and motivates subordinates to ensure resort standards are maintained.
 Delegates responsibilities to colleagues and ensures tasks are completed.
 Ensures that channels of communication are respected, and information is disseminated to the correct receivers.
 Attends all relevant One&Only training.
 Attends all training as assigned by the director of guest experiences.
 Responsible for training all spa team as well as the Front Office/Villa host team on the Bastien Gonzalez Concept & constantly monitoring the knowledge level.
 To attend weekly Guest Cocktail Parties to promote Bastien Gonzales, Spa, and Fitness Services.
 Performs flexibility if working long hours when required.

SKILL EXPERIENCE & EDUCATIONAL REQUIREMENT
 Fluent in English written and spoken, other languages a distinctive advantage.
 Prior education and Diplomas as Pedicure, podiatrist.
 To count on previous experience in working with BGA.
 Three years of professional experience in Podiatry.
 Thorough knowledge of the human body, anatomy, and physiology from hips to feet/toes.
 Strong administration skills.
 Previous experience in a five-star Resort/Spa (minimum 2 years).
 To have a broad understanding of foot treatments, massage, and skin analysis.
 To have a positive and proactive attitude.
 To have outstanding customer service skills and a welcoming and sociable personality.
 Strong skills as a leader and interpersonal and social skills.
 Experience in handling guest complaints effectively.
 Strong command of all processing documents, computer skills, and managing databases such as Microsoft products, Spa Soft, and Opera software.
 The ability to operate basic office equipment.
 Strong skills in handling and leading the team and the operation.
 Flexible schedule, available to work evenings, weekends, and holidays.
 Guest Driven
 Team player
 Flawless Communicator
 Passionate
 Well Organized
 Luxury Service
 Details Oriented

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.