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Assistant Manager, Front Office (German speaking) 
(3562)

 

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 


Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

 

Requirements:

Fluent in German & English language

Formal educational qualification in Tourism & Hospitality

Minimum 2 years of experience in a similar role, preferably in hospitality or related service industry

 

The One&Only Reethi Rah Assistant Manager, Front Office will provide, achieve, maximize and exceed guests’ expectations and organizational profitability by providing high-end, personalized Guest Service while offering a warm, relaxed, yet refined ambiance with a sense of place. By liaising with other Departments, whenever necessary, the Asst, FOM will lead his/her section and organizes all aspects of Guest Services and other assigned tasks in accordance with the Standard Operating Procedures and Policies & Procedures established by One&Only Reethi Rah. The Asst, FOM is responsible for the daily planning of the operation, delegation of tasks, and supervision of his/her Subordinates.

 

Being the first and constant point of contact with Guests, Asst, FOM creates an unforgettable first impression and projects a favorable image of the Resort at all times to all guests including guests’ departure from the resort and beyond. Asst, FOM consistently strives for perfection by providing prompt, efficient and proactive service to all Resort Guests and to achieve the ultimate Guest satisfaction which will create guests for life while maintaining and increasing organizational profitability in an environment of high individual morale and passion for guest services by all his/her subordinates. Asst, FOM, acts as a representative of the Resort Management and is attending regular resort functions and activities.

 

In addition, to perform all such duties and carry out all such responsibilities as may be assigned from time to time to ensure the highest levels of personalized attention and standards of service.

 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.