Assistant Manager, Reservations 
(15501)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

JOB SUMMARY

First, assist and support the departmental KPI, support the Reservations Manager in ensuring 100% coverage of the operation, setting the team to success by closely collaborating with the Team Leader in planning regular training and looking at each other’s wellbeing by suggesting and/or organizing team buildings and gatherings. Focuses on managing the Room Plan and Inventory.

KEY DUTIES AND RESPONSIBILITIES

As an Assistant Manager of Reservations, supports the Manager in fulfilling responsibilities as may be assigned from time to time to ensure the highest level of personalized attention.
As an Assistant Manager for Rooms Inventory, closely coordinates with the Revenue Team in managing availability and/or offers, working on PVMP Planning with the Engineering Team, and updates the availability calendar for the Sales to communicate.
As an Assistant Manager for Operations, focuses on 24 hours to 8 days Room Allocation check and communication with the booker (guest/agent) on Villa Preferences to manage expectations before arrival, planning alternative options, and communicating with the Front Office Leaders to ensure that they are prepared on arrival.
Assistance in monitoring the Credit Controller’s checks and follow-ups of non-guaranteed booking, ensuring all payments are received based on the Payment Policy, reporting any risk of loss, and communicating to the respective department or RSO for any challenges, to obtain necessary decisions before arrival.
Closely worked with the Reservations Manager in handling the Festive bookings (inquiry, conversion, room allocation) to ensure higher production and well-managed Festive bookings.
Closely collaborate with the Team Leader to ensure tasks are disseminated and achieved.
Managing the Duty Roster with the Team Leader to ensure proper coverage of shifts, planning of leaves, and ensuring Regular off, public holidays, and Birthday Offs as used promptly.
Assisting in monitoring the distribution and movement of email, along with the Team Leader, to ensure the agent’s tasks are complete within duty hours.
Organizing refresher training such as Handling Calls, Product Knowledge, Reservations Processes, and best practices under SOP
SAGA Spot checks and merging duplicate profiles per each team member.
Organizing regular team building and gatherings in coordination with the Team Leader 
Accountable for maintaining the Reservations Phone, each shift manages the communication and maintains proper endorsement.
Flexibility on Schedule based on operational demands.
Manages the communication of offers, inquiries, conversions of Villas, Transportation, CIP Services, Room Allocations, and payments.
To perform all other jobs related to your scope of work, as requested by your superiors or other Managers. 

SKILL EXPERIENCE & EDUCATIONAL REQUIREMENT 

Minimum 2 years’ experience in acknowledged resorts and hotels as a supervisor or Assistant Manager
Strong organizational skills 
Strong Communication Skills 
Strong knowledge of Opera PMS, MS Packages, Sabre, and Online Payment links
Proficiency in English Language
Guest Driven
Team player
Flawless Communicator
Passionate
Well Organized
Luxury Service 
Details Oriented 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.