Assistant Manager, Tapasake Restaurant
(13796)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
JOB SUMMARY
The Assistant Manager assists the outlet manager in managing and organizing all requirements for the Restaurant to the highest standards and by the standard operating procedures as determined by the Manager, Food & Beverage /Director of Food and Beverage. He / She ensures proper sanitation in the outlets under his/her jurisdiction, adequate stocks of food and beverage, inter–department coordination, and training. Carries full responsibility for the operation. Equipment including inventory levels, Displays creativity in Beverage and Wine menu design with the Wine Sommelier and Beverage Manager. Suggest innovative Sales programs and ensure that the department exceeds revenue budgets and beverage costs set by the resort. Ensures and enforces the set service standard procedures by coaching, supervising, training, and motivating staff to perform to the highest level of service. Communicates with guests and shares feedback with Chefs and Restaurant managers to ensure high levels of food & and beverage service quality and guest satisfaction are maintained at all times.
KEY DUTIES AND RESPONSIBILITIES
• Demonstrates excellent product knowledge of all food, beverage, tobacco, and special functions held at the resort.
• Participates in the service of any special functions or events organized by the resort.
• Ensures that channels of communication are respected, and information is disseminated to the correct receivers.
• Ensures excellent communication and working relationships with colleagues are maintained and contribute to the team spirit.
• Ensures that the restaurant menus are clean, organized, and free of errors.
• Delegates responsibilities to restaurant personnel and ensures tasks are completed.
• Conducts performance appraisals for colleagues and ensures it is completed on time.
• Continuously trains and motivates subordinates to ensure resort standards are maintained.
• Assist the colleagues with developing the knowledge, skills, and competency levels of all employees within the Department.
• Ensures expiree dates are labeled on products that are required.
• Supervises the collection and distribution of outlet incentives.
• Control all the costs and expenses as per the monthly budget set by the F&B department.
• Complies with the Resort’s purchasing and store requisitioning procedures, in respect of Internal and external supplies.
• Presents oneself in a way that enhances the overall guest experience, by adding life and energy to the outlet.
• Ensures that all mise en place is correctly prepared before commencing service.
• Ensures that the setup and layout of the Restaurant and bar with surroundings are flawless and reflect the image of the resort.
• Generates reports for the outlet and ensures that they are delivered to the correct receivers as per the deadline.
• Organize and coordinate special functions/events as required.
• Generate or assist the manager in generating work schedules & and vacation planners for restaurant employees, according to forecasted demand requirements.
• Ensures Quality and presentation of menus and services in all restaurants and bars are immaculate.
• In the absence of the manager, the assistant manager attends F&B morning briefings and passes information to restaurant employees.
• Delegates responsibilities to all employees and ensures tasks are completed timeously.
• Remains current on all resort happenings, including guests in-house, arrivals and departures as well as daily events.
• Conducts a daily briefing together with the restaurant manager before service and a de-briefing once a week with team members.
• Assist the manager in developing realistic action plans aimed at introducing and/or improving service, procedures, and working methods.
• Supports manager in successfully executing the ESI Action Plan to achieve an engagement score set by the resort on an annual basis.
• Responsible for planning, organizing, and delivering training for the department.
• Assisting the manager with financial reporting.
• Conduct disciplinary actions when requested and required.
• Handle guest requests and complaints effectively and efficiently to satisfy all relevant stakeholders.
• Attends and participates in all required team events.
• Must participate in required training organized by the learning & and development center.
• Apply and adhere to rules and regulations as per the employee handbook, departmental and resort policies, and procedures, including those for emergencies.
• Ensures all activities are carried out honestly, ethically, and within the parameters of the Maldivian Law
• To perform all other jobs related to your scope of work, as requested by your superiors or other Managers.
SKILL EXPERIENCE & EDUCATIONAL REQUIREMENT
• Fluent in written and spoken English, with other languages a distinctive advantage.
• To be able to work well under pressure.
• 2 years experience in a similar capacity
• To be able to communicate effectively and to do multiple tasks.
• Computer literate (Microsoft Office, Micros)
• Diploma in Hospitality & Tourism Management or similar educational program
• Guest Driven
• Team player
• Flawless Communicator
• Passionate
• Well Organized
• Luxury Service
• Details Oriented
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
