Attendant, Minibar
(11676)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
JOB SUMMARY
Provide guests with a fully stocked and well-maintained mini bar consistently throughout their stay. Stock the mini-bar cart with the necessary items to maintain the par level daily. Maintain a fully stocked inventory of all mini-bar items. Order the necessary items from the store if the par level is low. Take the inventory of all guest mini-bars daily and post the appropriate charges to the Villa before guest departure.
KEY DUTIES AND RESPONSIBILITIES
• Post daily minibar consumptions through Micros.
• Stock and replace missing items, inspect, organize, and clean the mini-bar store according to departmental procedures and policies.
• Maintain, track, and complete daily worksheets of mini bar stock.
• Replenish mini bar items in villas according to the villa valet request or consumption.
• Maintain the stock of tea and coffee in pantries in terms of par stock.
• Expiry dates of minibar items are checked monthly and replaced and restocked in the inventory.
• Maintain assigned minibar carts.
• Maintain the minbar stock inventory daily by raising store requests through Material Control (MC)
• Minibar consumption requests are to be attended to promptly on both services.
• Follows all required safety SOP (Standard Operating Procedure) of One&Only Reethi Rah
• Report daily issues and concerns to the Manager of housekeeping.
• Perform any other duties or additional tasks assigned by the Manager, Housekeeping.
• Knowledge of Point-of-sale systems (Micros POS), OPERA PMS, and MC.
• Ensures all Seniors and housekeeping colleagues are informed of any regular updates.
• Keeps accurate records in an organized manner that other colleagues can find easily when required, in all forms such as computers, files, etc.
• Take minibar inventories promptly as requested by the finance department and provide spoilage/rebate and other reports.
• Ensure VIP amenities (wine & and champagne) are ordered and delivered to the housekeeping office one day in advance according to the list provided by the housekeeping administrator.
• Ensure pre-requested personalized minibar items are arranged accordingly and if not available coordinate with Administrator, Housekeeping, or Manager, Housekeeping.
• Maintain weekly fruit orders by coordinating with the fruit Chef and making sure the order is aligned with the occupancy.
• Maintain the cleanliness of the buggy daily and ensure monthly maintenance and service.
• Maintain a sense of urgency in all assigned tasks.
• Attends and participates in team events.
• Must demonstrate excellent attendance and punctuality
• Participates in required training related to the job.
• Effectively communicate and maintain a favorable working relationship with colleges at all levels.
• Always Ensure a professional attitude towards guests and colleagues.
• Always Ensure to meet the Grooming and Hygiene policy of One&Only Reethi Rah while on duty.
• To perform all other jobs related to your scope of work, as requested by your superiors or other Managers.
SKILL EXPERIENCE & EDUCATIONAL REQUIREMENT
• Minimum of 1 year's job experience in a five-star or higher category resort
• Knowledge of Excel, Word, Micros POS, OPERA PMS, and MC
• Guest Driven
• Team player
• Flawless Communicator
• Passionate
• Well Organized
• Luxury Service
• Details Oriented
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
