Barber (Seasonal)
(21123)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
JOB SUMMARY
To provide the full range of hair services and products to guests as outlined in the Spa service menu and promote the overall philosophy and services of the Spa. Responsible for treating all VIPs, press or media visits driving revenue of hair treatments, and achieving retail sales targets. Provides support to the Spa Manager and Spa director in the smooth running of the Barber & Blade Salon and operation of the Spa department, maintaining a high standard of service, cleanliness, and motivation within the Spa& Fitness team. Carries out inductions for new team members and conducts regular training if needed on hair services and brand standards.
KEY DUTIES AND RESPONSIBILITIES
• Punctuality and Grooming: Report to shift on time, dressed in the issued uniform, and groomed according to the resort’s grooming standards.
• Hair Services: Provide the full range of hair services as stated in the Barber & Blade menu.
• Equipment and Cleanliness: Be responsible for all equipment, products, cleanliness, hygiene, safety, and security of the Barber Salon before and after every guest.
• Booking Management: Check all bookings on Spa Soft before commencing shift and throughout the day.
• Flexibility: Be flexible with time when last-minute treatment changes occur and read all necessary guest comments/profiles to provide 5-star service.
• Guest Satisfaction: Ensure that guest satisfaction scores are achieved as per targets and follow up with action plans if required.
• Product Usage: Use the correct quantities of products as specified by the manufacturer and not exceed that amount.
• Product Promotion: Promote the Spa’s and hair product range to guests upon inquiry, requiring thorough knowledge of the Spa and hair product retail and service range.
• Service Awareness: Be aware of all hair and Spa treatments offered and any promotions on offer at any given time.
• Checklists: Complete daily opening and closing checklists for each area and report to the Duty Manager if any maintenance is needed.
• Guest Assistance: Assist guests in the waiting area with refreshments, reading material, and other requests as required.
• Complaint Handling: Professionally handle any guest complaints as per the resort’s Policy & Procedure (service recovery).
• Feedback Reporting: Inform the Duty Manager of any guest comments and complaints immediately or as soon as possible.
• Spa Tours: Conduct Spa tours for guests and colleagues as required.
• Industry Updates: Stay updated with developments in the styling industry.
• Budget Assistance: Assist with the department’s operational budget, ensuring it is in line and costs are strictly controlled.
• Purchasing Procedures: Comply with the resort’s purchasing and store requisitioning procedures for internal and external supplies.
• Revenue Maximization: Achieve the set budget target and maximize Barber Salon revenue by upselling treatments and products.
• Financial Analysis: Assist with financial analysis of the Barber Salon operation.
• Promotion: Ensure all colleagues actively promote and sell Barber Salon services and products.
• Personal Hygiene: Maintain the highest levels of personal hygiene and always grooming, as per One&Only and FORBE standards.
• Safety and Hygiene: Ensure a safe, hygienically fit working environment is always maintained and report any concerns or faults immediately.
• Safety Rules: Ensure all colleagues follow safety rules and operating procedures.
• Service Knowledge: Be knowledgeable of the contraindications of services and products and act accordingly.
• Chemical Safety: Ensure hair products containing chemicals are used and stored correctly.
• Spa Cleanliness: Ensure the team maintains the cleanliness and hygiene of all spa areas, in accordance with Health, Safety, and Hygiene Legislation.
• Emergency Procedures: Be fully conversant with all health and safety, fire, and emergency procedures.
• Courtesy: Always be courteous to guests and other team members.
• Accountability: Be accountable for all actions.
• Briefings: Attend daily and monthly Spa briefings.
• Communication: Ensure channels of communication are respected, and information is disseminated to the correct receivers.
• Training: Attend all relevant One&Only training and any training assigned by the Spa Manager.
• Team Training: Be responsible for training all spa team members on Barber Salon services and products and constantly monitor their knowledge level.
• Policy Adherence: Adhere to all organizational policies and standards.
• Resort Knowledge: Be knowledgeable about the facilities and services provided by other One&Only Resorts.
• Flexibility: Be flexible in working long hours when required.
• Resort Knowledge: Exhibit outstanding knowledge of the resort, island, atoll, and Maldivian culture.
• Policy Application: Know and apply the resort’s Policies & Procedures, including those for emergencies.
• Maintenance Reporting: Ensure maintenance work is completed in a timely and professional manner.
• Task Completion: Ensure all tasks assigned by superiors are completed in a timely fashion.
• Reliability: Be reliable in attendance, punctuality, individual productivity, and work efficiency.
• Additional Duties: Perform all other jobs related to your scope of work as requested by your superiors or other Manager.
SKILL EXPERIENCE & EDUCATIONAL REQUIREMENT
• Fluent in English written and spoken, other languages a distinctive advantage.
• A minimum of a high school Diploma.
• Fluent in English written and spoken, other languages a distinctive advantage.
• To have a minimum of a National Vocational Qualification level 1 -2 -3.
• Minimum of four years of professional experience in Hair Dressing, cutting, classic shaving, trimming, and other men barber requirements.
• Minimum of two years experience working in a renowned Barber salon.
• To have outstanding customer service skills and a welcoming and sociable personality.
• Good practical skills.
• To have a positive and proactive attitude and outstanding communication skills.
• Creativity and awareness of fashion.
• An awareness of health and safety issues.
• Sales and Marketing skills.
• Strong skills in the administration process.
• Attention to detail and aptitude to maintain a very hygienic environment.
• Guest Driven
• Team player
• Flawless Communicator
• Passionate
• Well Organized
• Luxury Service
• Details Oriented
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
