Credit Control Agent, Reservations
(19858)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
JOB SUMMARY
First to assist and support the departmental KPI, support the Assistant Reservations Manager and/or Reservations Manager in ensuring 100% coverage of the operation, ensuring all converted bookings are guaranteed with payment within the Terms.
KEY DUTIES AND RESPONSIBILITIES
• Preparing and sending invoices for all prepayment bookings (direct, OTA, Contracted / Non-Contracted Partners), new or amendment within 24 hours of communication.
• The invoice shall be made after an accuracy check of the booking to see that all the rate fixings, packages, and offers are applied correctly.
• Use of Opera automated pro forma as a standard. Manual invoices can be used for multiple bookings, bookings with villa move, and/or if requested.
• Reports to the Assistant Manager and Manager for any discrepancies on offers and corrects with the Agent.
• Reports to the Assistant Manager and Manager for any challenging situation with partners and guests, concerning payment deadlines, or difficulty in using the payment link.
• Advance Trace for any follow-ups to ensure communication is made before the Payment or Cancellation of Terms
• Secure full payment within 24 hours for bookings made last minute, traveling within the Payment or Cancellation Terms
• Advance payment checks for bigger villas – Grand Water Villa, Two Villa Residence, Grand Beach 2Bedoom, Grand Residence, and Grand Sunset Residence.
• Daily Monitor, review, and check all bank transfer payments posted by the Finance team and report new received swift copy.
• Daily Monitor, review, check, and post all received online payments, and update invoices to communicate with the guests/partners.
• Update specific information such as partners with special arrangements (waived 3% Surcharges, partner with different billing address)
• Master Invoice for partners that provide bulk payment.
• Weekly WAIT P report checks with the Assistant Manager / Manager,
• Closely work with the Team Leader in checking WAIT P during the Quality Checks.
• Reporting and issuance of Special Discount Form, within 24 hours at the time the booking was made, and /or prior arrival of the guests, to be circulated to ensure the sign of the signatories.
• Flag any Bank Holidays to ensure advance check and payment follow-ups, and plan for the pending payment of bookings affected by the bank holidays.
• Closely work with the Front Office team to follow up on any open PM account, or bookings with partial deposit that requires full settlement before departure.
• Secure Credit Letter for canceled bookings within credit, to ensure the validity date, and charge the cancellation for expired credit.
• Diligently work with Finance Receivable to review the Deposit Ledger and resolve pending follow-ups and requirements.
• Compulsory attendance during Credit Meetings
• Compulsory attendance on official training courses scheduled for the individual or the department.
• Flexibility on Schedule based on operational demands.
SKILL EXPERIENCE & EDUCATIONAL REQUIREMENT
• Minimum 1-year experience in acknowledged resorts and hotels as an Agent or a Credit Controller
• Strong Organizational skills
• Strong Communication Skills
• Strong knowledge of Opera PMS, MS Packages, Sabre, and Online Payment links
• Proficiency in English Language
• Guest Driven
• Team player
• Flawless Communicator
• Passionate
• Well Organized
• Luxury Service
• Details Oriented
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
