Director, Wellness & Movement
(20595)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
JOB SUMMARY
Help develop the concept, design, program, and service offering for new spa and wellness facilities, leveraging their expertise.
Drive the repositioning of newly refurbished and reimagined facilities into a best-in-class, revenue-generating wellness destination.
The Director of Wellness and Movement is responsible for curating and elevating the end-to-end guest journey, ensuring seamless integration of spa, fitness, recovery, and movement experiences in line with brand vision. The role is hyper-focused on quality excellence, top-line revenue growth, robust cost optimization, and the introduction of innovative concepts that position the resort at the forefront of contemporary wellness and movement.
The position ensures achievement of annually set targets for Colleague Engagement, Guest Satisfaction, Total Revenue, and GOP, while delivering a differentiated, commercially sustainable wellness experience aligned with One&Only and Kerzner standards.
KEY DUTIES AND RESPONSIBILITIES
Provide strategic oversight and commercial leadership of the Wellness and Movement division, ensuring exceptional service standards, brand alignment, and optimum financial performance across Spa and Fitness operations.
• Lead the conceptualization and continuous refinement of the guest journey across all wellness touchpoints, ensuring seamless flow, experiential consistency, and alignment with the refurbished facilities and brand positioning.
• Drive top-line revenue growth through innovative programming, elevated treatment and movement offerings, membership strategies, wellness immersions, and strategic partnerships.
• Implement robust cost optimization strategies, managing productivity, payroll, retail margins, and operational efficiencies without compromising quality or guest experience.
• Ensure the highest standards of treatment delivery, movement programming, facility presentation, and product integrity in line with brand standards and luxury expectations.
• Prepare and present monthly financial and strategic performance reports to the Resort Manager and Global Office, incorporating insights on market trends, competition, utilization, revenue mix, and forward-looking opportunities.
• Develop and submit an annual strategic business plan and budget for Wellness and Movement in conjunction with the Resort Manager and Global Office team, with clear revenue, profit, and innovation targets.
• Oversee achievement of the approved business plan, conducting regular performance reviews and implementing corrective strategies where required.
• Collaborate with the Resort’s Sales and Marketing teams to position Wellness and Movement as a core revenue and brand pillar, coordinating promotional strategies, launches, and campaigns.
• Champion innovation within wellness and movement, introducing new concepts, technologies, recovery modalities, visiting practitioners, and strategic brand collaborations to maintain competitive advantage.
• Provide visionary leadership, direction, and mentorship to build a high-performing, engaged team capable of delivering exceptional guest experiences across all wellness disciplines.
• Align management style, working practices, and conduct with One&Only Reethi Rah’s, Global Support values, operating standards, and policies. Comply with Kerzner’s Code of Conduct at all times.
• Demonstrate strong financial acumen, interpreting key internal and external indicators to inform strategic decisions and investment priorities.
• Add value through structured revenue optimization, intelligent pricing strategies, yield management, process improvements, and elevated retail performance.
• Provide clear direction and vision to direct reports, encouraging open dialogue, innovation, accountability, and cross-functional collaboration.
• Conduct regular SMART performance reviews to ensure alignment with strategic goals and measurable outcomes.
• Attract, develop, and retain high-potential talent; coach and build succession pipelines within the Wellness and Movement division.
• Foster a diverse, inclusive, and collaborative team culture, leveraging varied skills and experiences to enhance performance and creativity.
• Liaise with Executive Committee members to ensure alignment of outstanding operational priorities and strategic initiatives.
• Maintain full compliance with Fire Evacuation, Emergency procedures, and Health & Safety requirements; ensure all colleagues are trained and fully aware of their duty of care.
• Remain current on all resort activities, guest profiles, arrivals, departures, and events to ensure proactive service personalization.
• Develop annual training and development plan in collaboration with the Training Department, elevating technical, service, and commercial competencies across Spa and Fitness teams.
• Continuously monitor guest and member satisfaction metrics, implementing strategic enhancements to uphold the highest standards of quality and service excellence.
• Lead the planning and implementation of all Wellness and Movement marketing initiatives in collaboration with the Resort.
• Conduct regular inspections of facilities to ensure excellence in ambiance, maintenance, cleanliness, safety, service delivery, and brand presentation.
• Develop and manage strategic brand partnerships and oversee external service providers (e.g., specialist practitioners and treatment partners).
• Perform all other duties related to the scope of work as requested by Resort Manager or Executive Management.
SKILL EXPERIENCE & EDUCATIONAL REQUIREMENT
• Minimum of 10 years in 5 Star Resort Spa, retail, and/or luxury hospitality environment.
• Previous experience as Spa/Fitness Manager or Director, Spa in a 5-star Resort for a minimum of 5 years.
• Fluent in English written and spoken, other languages a distinctive advantage
• Must have pre-opening or refurbishment experience within previous portfolio
• Strong customer service in the luxury spa/hospitality industry
• Skills in managing and processing software is favoured
• Detail-oriented and have the skills to manage standard operating procedures relating to service, training, inventory, and payroll.
• Experience in handling crucial situations with guests and colleagues effectively.
• To possess a positive attitude, interpersonal skills, and strong leadership.
• Strong ability to coach and motivate colleagues to achieve sales and service goals, build clientele, monitor productivity goals, and evaluate results.
• Strong administration skills.
• Developing innovative retail merchandising and selection of products.
• Guest Driven
• Team player
• Flawless Communicator
• Passionate
• Well Organized
• Luxury Service
• Details Oriented
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
