Head Hostess 
(15650)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

JOB SUMMARY

Performs his/her all assigned tasks to the highest professional standards, displays good salesmanship in up- selling skills, coordinates with production staff on special request. Demonstrates excellent computer knowledge, administrative skills, menu knowledge, telephone skills, etiquette and good team work attitude towards his/her colleagues. Maintains guests’ history files and assists his/her superior to manage and organize all aspects of special request of guests Communicates with guests and reports guests’ feedback to his/her superior to ensure high levels of food and service quality and guest satisfaction are maintained at all time. 

KEY DUTIES AND RESPONSIBILITIES

• Maintains and creates a working environment that reflects a sense of place. 
• Assists in updating weekly Hostess roster with approval of Restaurant Manager. 
• Assists in conducting continuous training program for Hostess along with Assistant Restaurant Managers  
• Assists in guiding and allocating hostess during operation according to guest flow 
• Ensures that all tasks assigned, by superiors are completed, in a timely fashion. 
• Ensures to maintain a guests’ history file at all times. 
• Ensures that a safe, hygienically fit working environment is maintained at all times and report any concerns or faults immediately. 
• To be fully aware about all health and safety, fire and emergency procedures, & Responsible to report any potential hazardous situations within the work place. 
• Remains updated on all resort happenings, including guests in-house, arrivals and departures, as well as daily events. 
• Ensures that tables for special occasions are prepared accordingly to the standard. 
• Ensures the greeting, meeting, seating and farewell of every guest by using guest name aligned with SOP & standards 
• Updating the communication and information board to the restaurant standard. 
• Presents oneself in a way that enhances guests overall experience, by adding life and energy to the outlet. 
• Ensures that all mise - en place is correctly prepared, prior to commencing service. 
• Demonstrates excellent product knowledge of all food and beverage items offered by the resort. 
• Ensures that the design and layout of the outlet equipment is flawless and reflects the image of the resort. 
• Handles any guest’s complaint in a professional manner, as per resort’s Policy & Procedure (service recovery). 
• Ensures that the requisitions are arranged according to the outlet’s requirements based on the agreed turnaround time. 
• Logs all the pertinent calls in the communication book accurately, completely and concisely within 24 hrs and immediately refers cases or request beyond scope to the appropriate department and staff. 
• Initiating, conceptualizing, coordinating, outlet generic training. 
• Ensures that channels of communication are respected, and information is disseminated to the correct receivers. 
• Ensures excellent communication, respect and working relationships with fellow colleagues are maintained, and contributes to the team spirit and moral of the resort. 
• Ensures the Awareness of Guest Satisfaction Quality results of the department. 
• Performs additional or special duties, as directed by a superior. 
• Prepares all reports as required. 
• In absence of F&b Administrator, all administration works, printing outlet menus, preparing reports, post cards, new papers, proper recoding system etc. in addition any works assigned by Food & Beverage Director.   
• Manage & handle all guest reservation effectively for day to day operation. 
• Constantly suggest new creative ideas for constant improvement of the Food & Beverage Department / office.  
• In absence of F&b Administrator Follows up on all the correspondences for the Food & Beverage Director  
• Maintains confidentiality of all information of Food & Beverage Department & Resort.  
• Performs any additional duties and/or special projects, as may be requested by the Food & Beverage Director in absence of F&b Administrator.   
• Stays updated with developments in the field of Food & Beverage administration functions. 
• Keeps abreast with employee welfare concerns and career development/succession plans.  
• Attends and participates in team events, meeting, outlet communication meetings. 
• Participates in required training related to the job.  
• Ensure correct orientation and training for new employees in the department. 
• Assure professional attitude towards guest, colleges his/her superiors at all times.   

SKILL EXPERIENCE & EDUCATIONAL REQUIREMENT
 

• Fluent in written and spoken English, other languages is a distinctive advantage  
• To be able to work well under pressure 
• 2-year experience in a similar capacity 
• Bachelor’s Degree holder is an advantage. 
• Should be positive and flexible to different duties. 
• Computer literate (Microsoft Office, Micros) 
• Guest Driven 
• Team player 
• Flawless Communicator 
• Passionate 
• Well Organized 
• Luxury Service  
• Details Oriented 
   

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.