ooct

 

alt_text

 

Hostess (Russian Speaking) 
(9907)

 

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 


Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

 

JOB SUMMARY 

Performs his/her assigned tasks to the highest professional standards, displays good salesmanship in up- selling skills, coordinates with production staff on special request. Demonstrates excellent menu knowledge, telephone skills, etiquette and good team work attitude towards his/her colleagues. Maintains guests’ history files and assists Outlet Manager to manage and organize all aspects of special request of guests’. Communicates with guests and reports guests’ feedback to supervisor and Manager, to ensure high levels of food and service quality and guest satisfaction are maintained at all time.  

 

KEY DUTIES AND RESPONSIBILITIES 

  • Ensures the greeting, meeting, seating and farewell of every guest by using guest name.  

  • Maintains and creates a working environment that reflects a sense of place.  

  • Ensures that a safe, hygienically fit working environment is maintained at all times and report any concerns or faults immediately.  

  • Remains updated on all resort happenings, including guests in-house, arrivals and departures, as well as daily events.  

  • Updating the communication and information board to the restaurant standard.  

  • Presents oneself in a way that enhances guests overall experience, by adding life and energy to the outlet.  

  • Ensures that all mise - en place is correctly prepared, prior to commencing service.  

  • Prepares all food and beverage requests within the time parameters, set by the resort and always displays attributes of genuine hospitality.  

  • Demonstrates excellent product knowledge of all food and beverage items offered by the resort.  

  • Ensures that all tasks assigned, by the respected superiors are completed, in a timely and professional fashion.  

  • Attends and participates allocated team events.  

  • Must participate in required training related to the job.  

  • To effectively communicate and maintain a favorable working relationship with colleges at all levels.  

  • Always assure professional attitude towards guest and colleges.  

  • Responsible to report any potential hazardous situations within the work place to Head hostess /Team Leader / Supervisor  

  • Apply and adhere to rules and regulations as per employee handbook, departmental and resort policies and procedures, including those for the emergency situations  

  • Practices proper telephone etiquette with colleagues and resort’s guests.  

  • Ensures all activities are carried out honestly, ethically and within the parameters of the Maldivian Law  

  • To check, read and understand restaurant diary or communication booklet, ensuring all information is well aware before commencing a shift.   

  • Collect the guest preferences to use it during operation to vow the customers and disseminates it to correct receivers.  

  • Use the upselling techniques at suitable timing, in order to increase the hotel revenue, to achieve the annual goals.  

  • In order to meet the resort food & beverage standard, make sure the restaurant is well presented and welcoming to the customers throughout the operational hours  

  • To ensure acknowledge and greet guest with good eye contact, energetic and professional manner.  

  • To ensure bidding farewell, and check the customers satisfaction, in order to maximize GSQ score.  

  • Performs any additional or special duties, as directed by a superior.  

 

SKILL EXPEREINCE & EDUCATIONAL REQUIREMENT 

  • Fluent in written and spoken English, other languages a distinctive advantage   

  • To be able work well under pressure  

  • 1 year experience in a similar capacity  

  • To be able to communicate effectively and multi tasks  

  • 5 Pass and above in GCE O level/ Cambridge Examinations or high school graduate  

  • To be able work well under pressure  

  • Computer literate (Microsoft office)  

 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.