Manager, Learning & Development
(16958)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
JOB SUMMARY
Responsible for the Learning and Development needs and managing the L&D function of the Resort. Drive the Kerzner as well as the One&Only Brand training program to improve service standards. Roll out the new L&D initiative from Kerzner at One&Only Reethi Rah Maldives.
KEY DUTIES AND RESPONSIBILITIES
• Align management style, working practices, and conduct with One & Only Reethi Rah’s and Kerzner’s vision, corporate values, operating standards, and policies.
• Personally build clear and open lines of communication with all departments.
• Ability to think strategically and translate strategies into actionable plans. Decisive and has a strong execution and project management skill set. Demonstrated ability to lead organizational change through strong influencing and change management skills.
• Provide a professional, advisory, and executive support service to the Manager of Human Resources to assist in meeting the strategic goals of the establishment.
• Able to effectively influence and communicate with different constituent groups within a large, multi-cultural employee environment. Demonstrated skill in building consensus at senior leadership levels to gain necessary commitment and support. Highly collaborative and resilient with strong management presence and polish. Track record of excelling in a complex & and sometimes ambiguous environment.
• Facilitate management training programs and implement opportunities for quality Team Building.
• Notable success driving initiatives that measurably impact business growth and increase competitive advantage. Exceptional business acumen. Highly analytical, with a focus on employing metrics to measure results.
• Partner with Department Heads to affect the transformational change necessary to ensure that each department is prepared for future talent management needs, with a focus on helping to strengthen the capabilities of team members within a strong talent pipeline succession planning strategy, and skill development and training programs.
• Be a champion of Brand Training, ensure continual top-of-mind awareness campaigns are executed, and ensure Department Heads are held accountable for their associate’s attendance.
• Establish a training library of books, videos, journals, and resources to assist trainer and staff development.
• Develop the training and development activities including a training budget, training needs analysis, and program evaluations.
• Provide management Training and Development programs to address identified needs and Corporate Policy.
• Drive and support all Kerzner Training Programs.
• Be critical and demanding of operating standards.
• Assist with the Monitoring and control of all financial aspects of the L&D Department including assisting with the preparation of the annual business plan.
• Be well-versed and knowledgeable of the resort Fire Evacuation and all Emergency procedures as well as health and safety requirements in the workplace. Ensure associates are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
• Be innovative with everything you do.
• Create an environment that trains, develops, coaches, and mentors associates.
• Dedicate time to your personal development.
• Where required develop policy, formulate direction and strategy.
• Undertake additional duties as requested by the Manager of Human Resources or General Manager
• To perform all other jobs related to your scope of work, as requested by your superiors or other Managers.
• To Ensure that all colleagues follow the Grooming as per the Resort Standards
SKILL EXPERIENCE & EDUCATIONAL REQUIREMENT
• Guest Driven
• Team player
• Flawless Communicator
• Passionate
• Well Organized
• Luxury Service
• Details Oriented
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
