Manager, Male' Office
(19667)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
JOB SUMMARY
The Male’ Office Manager handles all government relations and administrative matters in Male’, ensuring compliance and timely processing of permits, licenses, visas, and official documents. The role supports resort operations by coordinating with HR and Finance on purchases, supplier management, customs clearance, medical support and other essential services.
KEY DUTIES AND RESPONSIBILITIES
• Oversee the day-to-day administrative operations of the Malé Office, maintaining a structured, efficient, and professional working environment.
• Oversee and monitor all visa processes, including but not limited to work visas, dependent visas, business visas, meeting visas and tourist visa extensions, ensuring they are completed accurately, on time, and in compliance with immigration regulations.
• Oversee the payments of visas, including permit applications ensuring no expiries occur
• Oversee the processing of all visa fees, permit fees, and related payments to MIRA, ensuring they are completed on time to avoid penalties.
• Ensure required arrangements in Malé are completed in case of a medical emergency from resort and timely updates given to Director, Human Resources /designate.
• Keep up to date on changes in laws and regulations related to visas, immigration, labor, and government compliance and management and Director, Human Resources /designate informed
• Ensure proper tracking and documentation of all incoming and outgoing Co-Mail, maintain accurate records and audit readiness
• Coordinate with government offices regarding colleague-related matters with guidance of Director, Human Resources /designate
• Represent One&Only Reethi rah in government authorities whenever required by ownership or Director, Human Resources /designate
• Supervise and guide the resolution of visa or immigration issues at the airport or with immigration authorities when required.
• Obtain all the necessary permits and licenses from Government Authorities / Offices such as Import License, Liquor, and pork License, Export License, Chemical Importing Permits as required by ownership or resort operations.
• Arrange payments of annual fees such as Permits for selling Imported Goods for the Resort Bar, Restaurant, Shop, Boutique, etc.
• Renewal of Transmitting Station License, Airport Island Entering Pass, etc.
• Managing the petty cash float of the Male’ Office and preparing reimbursement sheets promptly.
• Take care of the daily cash collection coming from the Resort and deposit the cash in the bank every banking day.
• Complies with the Resort’s purchasing and store requisitioning procedures, in respect of internal and external supplies.
• Manage department expenses according to budgets.
• Ensure Male’ office team is full compliance with Resort and Human Resources policies and procedures and attends all necessary training courses.
• Maintains the highest confidentiality of all information regarding the Resort & Resort’s Male’ office.
• Maintain a sense of urgency with whatever task is required and work as a team.
• Answer all electronic and mail correspondence promptly.
• Maintains a high standard of personal hygiene, dress, uniform, and body language according to resort standards.
• Maintain a polite and professional demeanor in all situations where the resort’s image or reputation is represented.
• Conduct departmental briefings and meetings and attend other meetings as required.
• Oversee the department’s performance evaluation process and manage the recruitment process for the Malé Office team in accordance with resort policies.
• To provide an effective structure for communication within the department at all levels.
• Lead by example, inspire and motivate those around you through enthusiasm, and inspire and guide others to make their decisions based on the company's values and overall direction, keeping the Company’s goals in mind.
• Cost-saving measures are implemented and evaluated continuously.
• Ensures that rosters and overtime in the Male’ Office are managed appropriately according to operational needs.
• To work closely with the Human Resources Team with trust and treat all colleagues with respect.
• To carry out any other reasonable duties and responsibilities as assigned by Director, Human Resources /designate.
SKILL EXPERIENCE & EDUCATIONAL REQUIREMENT
• Written and verbal communication skills, interpersonal skills, good problem solver
• Read and comprehend instructions, documents, and correspondence.
• Strong decision-making skills
• Knowledge of Excel, Word, and other Microsoft Office applications
• Knowledge in business writing
• Minimum 5 years of experience in a similar role
• Must be a local candidate with a good understanding of local laws and legislation
• Guest-focused with a passion for luxury service
• Team player
• Flawless Communicator
• Passionate
• Well Organized
• Luxury Service
• Details Oriented
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
