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Manager, Quality 
(15607)

 

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 


Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

 

JOB SUMMARY 


To manage and coordinate all quality assurance plans at One&Only Reethi Rah, Maldives which comply with Kerzner International standards and provide support in planning, developing, implementing, and evaluating quality assurance development programs.

 

KEY DUTIES AND RESPONSIBILITIES

 

  • Prepares all quality assurance program hand-outs based on the scheduled requirements for the week and/or month. 
  • Conducts briefing, meeting, training, and awareness programs which may involve demonstrating and/or operating equipment, and leading group discussions or role-playing activities. 
  • Prepares quality assurance program and communicates with all departments as to who should be involved and responsible for a certain designed initiative. 
  • Compiles departmental quality assurance plan, progress report, training report, and training material.
  • Prepares quality assurance program manual based on the needs of the organization. 
  • Assists and collaborates with the Learning & Development Department on a quality assurance program. 
  • Consults, assists, and supports the departments and/or sections in assuring the success in their preparation and presentation of the quality assurance program. 
  • Organizes and controls the schedule of the quality assurance program. 
  • Works in conjunction with the Manager, Learning & Development in identifying training needs from guest feedback and completing detailed training needs analysis reports. 
  • Develops quality assurance programs and training resources. This may involve preparing notes and visual displays from researched information or his/her knowledge. 
  • Works with all colleagues to ensure standards are implemented efficiently and adhered to at all times. 
  • Share knowledge and skills with other colleagues and communicate effectively.
  • Keeps the General Manager and Resort Manager informed of progress and problems or complaints. 
  • Acts with integrity and leads by example. 
  • Secures all resort documents and makes sure that only the General Manager’s approved documents are in circulation. 
  • Builds solid relationships with other colleagues and all 3rd party quality assurance-related companies. 
  • Shows active interest in supporting and driving change. 
  • Follows up with all departments, in case of guest complaints and ensures corrective actions are done in a timely fashion. 
  • Ensures positive, amazing, and everlasting guest experience and high colleague morale through training. 
  • Attends the weekly GM’s cocktail party and communicates with guests. 
  • Attends the morning management meeting.
  • Represents the resort in terms of quality assurance-related matters. 
  • Walking through the departments daily for self-audits and communicating on the quality assurance initiatives.
  • Takes charge and overview of the review Surveys Feedback, Reports and Meetings, Guest Questionnaire (GSQ) Feedback and Reports, Leading Quality Assurance (LQA), Food Safety Asia (FSA) and Earth Check (Environmental Awareness Program), and any other quality assurance initiatives as and when required by the resort.
  • Maintaining a culture of high performance and development together with the Executive Committee.

 

SKILL EXPERIENCE & EDUCATIONAL REQUIREMENT 

 

  • Guest Driven 
  • Team player 
  • Flawless Communicator
  • Passionate 
  • Well Organized 
  • Luxury Service 
  • Details Oriented

 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.


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