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Manager, Sales & Marketing (Resort in charge) 


At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.


Job Description – Sales & Marketing Manager   

This is a summary of the key duties and responsibilities related to the position below and includes the skills, experience and educational background required by the employee, as well as the competencies and behaviors that are expected at this level.  



Job Summary  

  • To assist the Director of Sales & Marketing through consistent solicitations while establishing trust and rapport with clients to generate and boost revenues for the hotel. Is responsible for promoting sales for the resort.  


Key Duties and Responsibilities  

  • To coordinate customer service requirements as appropriate within 24 hours.  

  • To work as a team member with the sales and marketing team and reservations team to in close contact with assigned team members.  

  • To demonstrate a sense of teamwork.   

  • To meet all deadlines.  

  • To have a sales-minded approach toward all job functions and duties.   

  • To work in an integrated team manner with all departments.   

  • To develop and maintain positive working relationships with all associates.   

  • To demonstrate a sense of urgency toward improving the Hotels' revenue performance.   

  • To communicate suggestions in a constructive manner that shows a keen understanding and respect for others.   

  • To maintain a positive attitude and positive spirit of performance.   

  • To ensure the Sales processes are efficient and exceed our customers’ expectations from inquiry stage to the post event follow-up.  

  • To be passionately curious about sourcing new opportunities of where and when we can grow our revenues.  

  • To coordinate the client’s needs to ensure they are being met.  

  • To attend and assist hotel functions when needed.  

  • To understand customers, builds organizational credibility, and develops new revenue sources.  

  • To displays a positive attitude, maintains enthusiasm and celebrates successes.  

  • To ensure compliance with company standards.  

  • To provide guest assistance from GREAT customer service and resolving guest issues.  

  • To maintain rapport with clients.  

  • To work closely with reservations and front desk staff to provide excellent service to clients.  

  • To do administrative duties such as preparing of marketing call reports, keep track of group bookings etc.  

  • To handle clients feedback, complaints on all booking issues.  

  • Ensure participation in Morning Briefings and all other relevant meetings wherever required.  

  • To ensure the implementation and usage of Sales Force system and to  log all sales activities in the system.  

  • All group quotes are sent within 24 hours after receipt of enquiry  

  • Liaise with other operational department and ensure a high level of service and standard is delivered to fam trip and visits.  

  • To demonstrate a high level of professionalism, product knowledge and confidence while conducting a site inspection.  

  • To assist the DOSM in the administrative tasks of the department such as maintaining the TO and TA database up-to-date, to ensure the stop-sale database is up-to-date, the calendar of visits is up-to-date, the group calendar is up-to-date.  

  • Ensure that a memo with all relevant information is distributed to “all users” prior to any hotel visit.  

  • Ensure all complimentary forms are duly signed and document with the reservations department.  

  • To ensure a proper filing process is in place with (All signed contracts / All contacts, Addresses)  One file per account for every market.  

  • To assist the DOSM in the preparation of the Strategic Business Plan. 

  • To represent One&Only Reethi Rah in assigned Kerzner Tradeshows and resort events, demonstrating the high standards of One&Only Reethi Rah and complying with all code of conduct procedures.  

  • Liaise with the PR / Marketing / Reservation and Revenue department to ensure a good coordination and sharing of information   

  • To display a high level of team spirit  

  • To ensure that all documents (Quote, Memos, reports, PPTs) are all on-brand as the per Corporate and Global guidelines.  



Experience & Educational Requirements  

  • Minimum 3 years’ experience in acknowledged resorts and hotels   

  • Diploma / Degree in Hospitality Management or Sales & Marketing.  

  • Strong leadership skills  

  • Strong Communication Skills  

  • Speaks English Fluently  

  • Passionate, well organized, Professional, a Great Communicator, Team Player, Celebrates success, Goal Oriented  


Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.