Manager, Sales - Russia & CIS
(19506)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
JOB SUMMARY
To support and execute targets for designated accounts and defined new markets/segments for own territory. This role is well suited to an individual who has had prior sales experience, a strong understanding of ultra-luxury market, and the ability to execute the sales & marketing strategy and plan of action related to own segment.
Ensure all business development activities are fully aligned with One&Only brand standards and can demonstrate an ability of strategic thinking.
KEY DUTIES AND RESPONSIBILITIES
• Act as the single point of contact within the hotel for each key account on a commercial and strategic level;
• Produce and implement an account development plan for each managed account to achieve maximum revenue in both short and long term.
• Execute the annual Strategic Business plan of the hotel within the area of responsibility.
• Monitor and feedback competitors activities and take action to respond accordingly to market trends.
• Maintain high profile network across the geographical area given, actively prospects and explore new business opportunities.
• Continuously source new business through research of local media, Government and market intelligence.
• Attending overseas trade shows, key client events, famtrips and sales trips as planned and submitted at the beginning of each year and updated calendar at each quarter.
• Be fully up to date with budget/actuals/forecast targets of the resort as well as own segment and individual target.
• Develop and maintain a close working relationship with RSO’s and other sales colleagues from sister properties.
• Identify and communicate ideas and customer expectations from assigned segments and territory.
• Collaborate with on-property Marketing team to produce assets and content for presentations, trade marketing, webinars, etc..
• Identify emerging consumer trends and bring new ideas to the forefront to ensure that One&Only is a leader in the luxury sector.
• Development and implementation of creative initiatives to drive incremental revenue to the resort;
• Continue to position One&Only Reethi Rah as an innovator and best in class.
• Strong speaking and writing skills in English; second language preferable (spoken and written).
• Manage regular administrative tasks including database management;
• Maintain accurate profiles and activity history of managed accounts in Salesforce.
• Contribute to the monthly revenue meeting deck and submit all relevant monthly actions to the line manager;
• Attend the daily briefing of the hotel and feedback to other sales colleagues.
• Review daily the guest arrival list to highlight VIP’s and returning guests.
• As this position requires hosting famtrips and site inspections, it must be available some nights and weekends.
• The manager should be able to build a strong relationship across a variety of internal and external stakeholders in addition to working with the manager/directors on promoting F&B outlets, Spa, and other operational departments;
• To perform all other jobs related to your scope of work, as requested by your superiors or other Managers.
SKILL EXPERIENCE & EDUCATIONAL REQUIREMENT
• Requires education in media/marketing/communications and PR.
• Resort-based experience a plus
• Experience with projects related to the travel/hospitality/luxury industry.
• Experience in handling media relations and press trips
• Strong writing and verbal skills
• Resilient
• Adaptable
• Flexible
• Attention to detail.
• Team player
• Strong communicator
• Passionate
• Well organized
• Luxury service
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
