Receptionist (seasonal) 
(21777)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

JOB SUMMARY
Under the guidance of the assistant Spa Manager and within the limits of the Spa policies, to provide very personalized attention to the guest upon entering, during, and leaving the spa. Promote the overall philosophy and services of the Spa to our guests, ensuring that the flow and level of service are achieved during the guest's check-in and check-out process, tours, and escorting guests to changing rooms or other areas if required. Ensure that good maintenance, hygiene, and cleanliness are maintained in the Spa reception, this part also involves the Spa ambiance, and physical setups of the Spa Reception – music, air conditioning levels, incense, candles, oil burners lit, and the necessary supplies or amenities required for the operation. Providing the service and attention aligned to the protocols and standards of our guests in the changing rooms and its setup goes parallel to this role.

KEY DUTIES AND RESPONSIBILITIES
• Punctuality and Grooming: Report to shift on time, dressed in the issued uniform, and groomed according to the resort’s grooming standards.
• Guest Administration: Administer all guests entering the spa, ensuring a smooth flow of welcoming, consultation, welcome refreshments, and guiding guests to the changing area.
• Transition Assistance: Ensure a smooth transition from the changing area to the therapists if needed.
• Feedback and Assistance: Ask for guests’ feedback, assist guests before and after treatment, and ensure the final experience is properly carried out.
• Guest Escort: Escort guests to the Spa waiting area, ready for the therapist to greet them before taking them to the treatment room
• Spa Tours: Conduct spa tours for guests and colleagues as required.
• Visibility and Information: Be visible to guests in the spa, provide correct information regarding spa services and products, and assist with recommendations.
• Daily Updates: Actively update with spa and resort information daily, including spa bookings, VIP guests, fitness and spa activities, daily events, etc.
• Knowledge of Services: Be knowledgeable of the benefits, effects, and contraindications of services and products, and act accordingly
• Guest Comfort: Attend to guests in both the relaxation and waiting areas, ensuring they are comfortable and offering drinks and other assistance.
• Communication: Keep spa duty managers and therapists informed of any difficult or special requirements for bookings through guest consultation and direct communication.
• Team Assistance: Assist spa Therapist and attendants whenever needed.
• Logbook Updates: Actively update at the beginning of each day and fill in the logbook for internal communication at the end of each day or as needed.
• Set-Up and Turn-Down Service: Responsible for morning and evening set-ups and turn-down service of spa reception and changing rooms if required.
• Changing Area Assistance: Assist guests in changing areas, provide a tour of the locker areas explaining the facilities and hydrotherapy circuit, offer beverage amenities, cold towels, and refreshments, and ensure guests are not left unattended.
• Stock Management: Ensure reception and changing rooms are always stocked with clean linen and adequate guest supplies or amenities.
• Administrative Tasks: Assist in basic administration tasks as required by the position.
• Guest Comments and Complaints: Inform the Duty Manager in charge or Spa Director of any guest comments and complaints.
• Lost and Found: Check all guests in reception and relaxation areas, especially changing rooms (lockers), for any lost and found items and report to the Duty Manager according to the resort’s “Lost and Found policy”.
• Equipment and Facility Reporting: Report any defects in Spa equipment and facilities to the Duty Manager according to departmental standards.
• Logbook Utilization: Utilize a logbook to communicate with other colleagues.
• Additional Duties: Perform all other jobs related to your scope of work as requested by your superiors or other Managers
• To attend to guests in both the relaxation and waiting areas ensuring that they are comfortable as well as offering drinks and other assistance.
• To keep spa duty managers and therapists informed in case of difficult/ special requirements for bookings by using guest consultation and direct communication
• Briefings: Attend daily and monthly Spa briefings.
• Communication: Ensure channels of communication are respected, and information is disseminated to the correct receivers.
• Training: Attend all relevant One&Only training and any training assigned by the Spa Manager.
• Team Training: Be responsible for training all spa team members on Barber Salon services and products and constantly monitor their knowledge level.
• Policy Adherence: Adhere to all organizational policies and standards.
• Resort Knowledge: Be knowledgeable about the facilities and services provided by other One&Only Resorts.
• Flexibility: Be flexible in working long hours when required.
• Policy Application: Know and apply the resort’s Policies & Procedures, including those for emergencies Resort Knowledge: Exhibit outstanding knowledge of the resort, island, atoll, and Maldivian.
• Maintenance Reporting: Ensure maintenance work is completed in a timely and professional manner.

SKILL EXPERIENCE & EDUCATIONAL REQUIREMENT 
• Fluent in English written and spoken, and other languages a distinctive advantage.
• A minimum of a high school Diploma. 
• To have an additional language in addition to English is highly preferred i.e. Russian, French, Arabic, Chinese, or German.
• Strong skills and experience in sales.
• To have a positive and proactive attitude
• Minimum experience of two years same position in a five-star Spa /Resort.  
• Previous experience as a Spa receptionist for a minimum of 2 years.
• Administration skills
• Experience in handling guests' complaints effectively
• Attention to detail and aptitude to maintain a very hygienic environment.
• Experience in redacting letters and e-mails
• To have outstanding customer service skills and a welcoming and sociable personality. 
• Skills in managing and processing software such as Spa Soft and Opera software is required.
• Good customer service and strong interpersonal skills.
• Speaking, word processing, and writing skills.
• Experience in handling crucial situations with guests effectively. 
• Good command over all processing documents, computer skills, and managing databases such as Microsoft products.
• The ability to operate basic office equipment.
• Flexible schedule, available to work evenings, weekends, and holidays 
• Guest Driven
• Team player
• Flawless Communicator

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.