Sommelier (Tapasake)
(13816)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
JOB SUMMARY
Performs his/her assigned tasks to the highest professional standards and displays good salesmanship in up-selling skills. Demonstrates excellent menu product knowledge, telephone skills, and etiquette. Displays teamwork attitude towards his/her colleagues. Communicate with guests and report guests’ feedback to the assistant chief Sommelier/Chief Sommelier and ensure service quality level is always maintained.
KEY DUTIES AND RESPONSIBILITIES
• Ensures that all mise-en place is correctly prepared before commencing service.
• Presents the wine list within the time parameters set by the resort.
• Demonstrates excellent product knowledge of all food and beverages the resort offers.
• Ensures that requisitions are placed according to the restaurants/bar’s requirements and wastage is minimized and controlled by documentation as per the sops of the resort.
• At all times, act responsibly, especially regarding the sale of alcoholic beverages.
• Maintains and creates a working environment that reflects a sense of place.
• Ensures that all tasks assigned, are completed, in a timely fashion.
• Ensure the least breakage of glasses by working professionally.
• Attends and participates in allocated team events.
• Must participate in required training related to the job.
• To be conscious and responsible regarding energy and water conservation.
• Report incidents of breakages, equipment repair, and maintenance to the Team Leader / Supervisor
• Always maintains the highest levels of personal hygiene.
• To be fully aware of all health and safety, fire, and emergency procedures.
• Apply and adhere to rules and regulations as per the employee handbook, departmental and resort policies, and procedures, including those for emergencies.
• professionally handles any guest’s complaint, as per the resort’s Policy and procedure (service recovery).
• Practices proper telephone etiquette with colleagues and resort guests.
• Ensures all activities are carried out honestly, ethically, and within the parameters of the Maldivian Law
• To check, read, and understand the restaurant diary or communication booklet, ensuring all information is aware before commencing a shift.
• Review the guest preferences, before approaching guest tables, if recorded, as promised to our customers.
• Use the upselling techniques at suitable timing, to increase the hotel revenue, to achieve the annual goals.
• Greet our customers with unique one-and-only greeting techniques and greeting standards.
• To double check the guest checks/bill before presenting to the customer, ensuring no discrepancies through correct billing.
• To ensure acknowledgment and greet guests with good eye contact and, an energetic and professional manner.
• Performs any additional or special duties, as directed by a superior.
SKILL EXPERIENCE & EDUCATIONAL REQUIREMENT
• WSET or equivalent degree, level 2 or above from a recognized Sommelier program or equal experience from a recognized leading hotel of equal standard.
• Strong and up-to-date product knowledge of all wines
• Fluent in written and spoken English, with other languages a distinctive advantage.
• To be able to work well under pressure.
• Guest Driven
• Team player
• Flawless Communicator
• Passionate
• Well Organized
• Luxury Service
• Details Oriented
• Computer literate
• Detail Oriented
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
