Team Leader, Steward (Tapasake)
(13819)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
JOB SUMMARY
• He leads, manages stewarding and kitchens to the highest standards and in accordance with the standard operating procedures as emanated by the Chief Steward.
• Ensure proper sanitation in all kitchens and work area under his jurisdiction.
• Carries full responsibility of all operating equipment for kitchens and restaurant including its inventory levels. Works closely with all Outlet Managers about control of breakages and par stocks.
• Ensures and enforces the set service standard procedures by directing, supervising, and motivating staff to perform to the highest level of service.
• Communicates with all chemical suppliers about all chemicals, used for cleaning purpose for the resort (absent of Chief Steward).
KEY DUTIES AND RESPONSIBILITIES
• Demonstrates excellent product knowledge of chemicals which are used for cleaning and sanitizing.
• Does regular spot checks. (During nights specially)
• Ensures all fixed assets are well looked after and maintained.
• Ensures all maintenance work is dealt with in a timely and professional manner.
• Ensures that all Kitchens and surroundings are always kept clean and tidy.
• Is responsible for coordinating garbage removal from all the Kitchens and keeps good contact with contractors.
• Is responsible for the maintenance of all the machines use in kitchen, by taking regular inspection.
• Liaises with the Chefs de Cuisine, Executive Sous Chef and Executive Chef regarding buffet set-ups and clearance.
• Maintains and creates a working environment that reflects a sense of place.
• Makes sure that all tasks assigned by superiors are completed, in a timely fashion.
• Participates in the service of any special functions or events organized by the resort.
• Performs any additional or special duties, as directed by Chief Steward or Executive Sous Chef or Executive Chef.
• Responsible for day-to-day organization of work of the hygiene team.
• Responsible for day-to-day organization of the kitchen and food service back of the house areas to ensure hotel standards are met with respect to cleanliness and hygiene.
• Supervises team members and maintains effective employee relationships with the team.
• To take full responsibility for the section in the absence of Assistant Chief Steward.
• To perform all other jobs related to your scope of work, requested by your superiors or other Managers
Financial
• Initiates and submits all purchase orders of cleaning supplies, equipment and detergents for use for the department to the Food & Beverage Director.
• Minimizes breakages, and documents all loses in operation equipment, with coordination with the Finance department.
• Order chemical according to necessities and maintain budgets.
• Supervises the undertaking of physical asset inventories each month.
Health and Safety
• Ensures that a safe, hygienically fit working environment is maintained, always and reports any concerns or faults immediately.
• Ensures that equipment is cleaned, when necessary or according to their schedules.
• Maintains cleanliness of all kitchens operating equipment.
• Maintains highest levels of personal hygiene and grooming, always.
Training
• Assists Chief Steward in generating work schedules according to forecasted demand requirements.
• Attends all training carried out by the training department.
• Conducts a daily briefing with team members.
• Conducts a monthly communication meeting.
• Continuously trains and motivates subordinates to ensure that resort’s standards are maintained.
• Delegates responsibilities to coordinators, and ensures tasks are completed.
• Ensures that channels of communication are respected, and information is disseminated to the correct receivers.
Policies and Procedures
• Demonstrates knowledge and interest in the goals, and objectives of the One & Only brand and within the parameters of the Maldivian law.
• Ensures all activities are carried out honestly, ethically.
• Ensures excellent communication and working relationships with colleagues are maintained and contribute to the team spirit.
• Ensures that disciplinary actions are taken, when necessary, according to the resort’s policies.
• Exhibits outstanding knowledge of the resort, island, atoll, and the Maldivian culture.
• Knows and applies resort’s policies & procedures, including those for the emergency situations.
• Practices proper telephone etiquette with colleagues and guests.
• When driving the resort’s buggies, ensures that rules and regulations are always respected.
Performance Goals and Evaluation Criteria
• Achievement of guest satisfaction Index on monthly basis to 90% (Back of the house).
• Achievement of revenue budgets for the outlet.
• Attendance and Punctuality.
• Employee Satisfaction Index measured on quarterly basis.
• Individual productivity, work efficiency.
• Man, days of training attended.
• Should be in abidance with the expectations defined in the job responsibilities.
• Training of staff and their performance.
SKILL EXPERIENCE & EDUCATIONAL REQUIREMENT
• High school diploma
• Basic English knowledge
• Guest Driven
• Team player
• Flawless Communicator
• Passionate
• Well Organized
• Luxury Service
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
