Waiter (Hatha & Cheers)
(13124)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
JOB SUMMARY
Performs his/her assigned tasks to the highest professional standards, displays good salesmanship in up-selling skills, and coordinates with production colleagues on special requests. Demonstrates excellent menu product knowledge and telephone skills and etiquette. Displays a good teamwork attitude towards his/her colleagues. Communicates and reports guests’ feedback to Manager, to ensure high levels of food and service quality and guest satisfaction are always maintained.
KEY DUTIES AND RESPONSIBILITIES
• Presents oneself in a way that enhances Colleagues/guests' overall experience, by adding life and energy to the outlet.
• Ensures that all mise-en place is correctly prepared, before commencing service.
• Prepares all food and beverage requests within the time parameters set by the resort and always displays attributes of genuine hospitality.
• Demonstrates excellent product knowledge of all food and beverage items offered by the resort.
• Ensures that the design and layout of the outlet equipment are flawless and reflect the image of the resort.
• Maintains and creates a working environment that reflects a sense of place.
• Ensures that all tasks assigned by the respected superiors are completed, in a timely and professional manner.
• Attends and participates in allocated team events.
• Must participate in required training related to the job.
• To effectively communicate and maintain a favorable working relationship with colleges at all levels.
• Always ensure a professional attitude towards guests and colleagues.
• To be conscious and responsible regarding energy and water conservation.
• Report incidents of breakages, equipment repair, and maintenance to the Team Leader / Supervisor.
• Always maintains the highest levels of personal hygiene.
• To be fully aware of all health and safety, fire, and emergency procedures.
• Responsible for reporting any potentially hazardous situations within the workplace to the Team Leader / Supervisor
• Apply and adhere to rules and regulations as per the employee handbook, departmental and resort policies, and procedures, including those for emergencies.
• Professionally handles any guest’s complaint, as per the resort’s policy and procedure (service recovery).
• Practices proper telephone etiquette with colleagues and resort guests.
• Ensures all activities are carried out honestly, ethically, and within the parameters of the Maldivian Law
• To check, read, and understand restaurant diaries or communication booklets, ensuring all information is aware before commencing a shift.
• Review the guest preferences, before approaching guest tables, if recorded, as promised to our customers.
• To ensure that orders of food and beverage are served promptly by food & and beverage SOP.
• Greet everyone with unique one-and-only greeting techniques and greeting standards.
• To be able to observe the designated area or the allocated station and in general, to anticipate customers’ requirements at any given time.
• To double check the guest checks/bill before presenting to the customer, ensuring no discrepancies through correct billing.
• To ensure acknowledgment and greet guests with good eye contact, energetically and professionally.
• Performs any additional or special duties, as directed by a superior.
SKILL EXPERIENCE & EDUCATIONAL REQUIREMENT
• Guest Driven
• Team player
• Flawless Communicator
• Passionate
• Well Organized
• Luxury Service
• Details Oriented
• Fluent in written and spoken English, with other languages a distinctive advantage.
• 1 year experience in a similar capacity
• Should be positive and flexible to different duties.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
