Assistant Director Sales 
(17757)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

Drive Sales function by assisting the Director of Sales & Marketing in overseeing the Sales and other relevant teams (I.e. Reservations if applicable) and ensuring the department is working efficiently and clients are looked after well.  Ensuring the General Sales activities are carried out and guest satisfaction index goes on up word trend.

Key Duties and Responsibilities

• Personally build clear and open lines of communication with all departments
• Understand Mauritius business trend in terms of targeting right market. Also be aware of the political up lift of the country.
• Be actively involved in maintaining all Kerzner International programs.
• Build a team with different opinions, skills, experiences, and backgrounds; leverage personal, cultural, and functional differences to optimize team performance. Manage the Team with positivity and ensure great teamwork and a happy and fun environment for the team with regular coaching.
• Develop strong strategic relationship with the GM and ensure regular communication on plans and actions being driven from RSO, DOSM and across the sales team.
• Drive activity with our contracted DMC’s and arrange regular visits.
• Actively involved and work with Finance department in tour operator contracting.
• Organize tour operator visit to One&Only Le Saint Géran, Mauritius to showcase the resort on regular interval.
• Ensure all communications are aligned to the One&Only brand image.
• Develop and maintain rapport with key community contacts to ensure a visible presence in the community.
• Create an environment that trains, develops, coaches and mentor’s colleagues.
• Be innovative with everything you do.
• Actively participate in sales presentations, property tours and customer meetings.
• Drive GSQ action plan follow up on a monthly basis with direct reports.
• Work closely with marketing, revenue, group sales, F&B etc. to drive all the events.
• Respond to all internal email from various function i.e. reservation, rooms, F&B
• Involve in finalization of any big event query i.e. wedding, birthday party, gala dinner etc.
• Attend morning meeting and represent Sales & Marketing function
• Work closely with reservation team to give support from Sales point of view
• Undertake additional duties as requested by the DOSM and substantial admin work related to contracting and email/phone communication with RSO’s, contracted accounts and Reservations which is inextricably linked.

Skills, Experience & Educational Requirements                                                  

• Ability to lead, motivate and develop team members.
• Be innovative, financially savvy, provide instinctive service and be inspirational.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• 3 years of similar role experience.
• Excellent verbal and written communication skills

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.