Assistant Manager, IRD
(21315)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About this Role
- Assist in managing the day-to-day operations of the In Room Dining department.
- Ensure timely and accurate delivery of food and beverage orders to guest rooms.
- Monitor service standards and ensure compliance with luxury hospitality requirements.
- Conduct regular inspections of service areas, equipment, and trolleys.
- Handle guest requests, concerns, and complaints promptly and professionally.
- Ensure proper setup, delivery, and clearance of room service orders.
- Supervise, motivate, and support IRD colleagues during shifts.
- Conduct daily briefings and communicate operational information effectively.
- Assist with recruitment, onboarding, training, and performance management.
- Ensure colleagues maintain grooming and appearance standards.
- Develop team members through coaching and ongoing feedback.
- Build strong relationships with guests and anticipate their needs.
- Ensure personalized and memorable dining experiences.
- Follow up on guest feedback and implement corrective actions where required.
- Promote resort dining experiences and maximize upselling opportunities
- Monitor departmental revenue and labor costs.
- Assist in achieving departmental budgets and productivity targets.
- Ensure accurate billing and posting of guest checks.
- Minimize wastage and control operating expenses.
- Support monthly inventory and stock control processes.
- Ensure compliance with food safety and hygiene regulations.
- Maintain cleanliness and organization of work areas.
- Follow company health and safety procedures.
- Ensure proper handling and storage of food and beverages.
- Participate in audits and ensure corrective actions are implemented.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
