Assistant Manager, IT
(11885)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About the Role
The Assistant Manager, IT will oversee the development, implementation and use of technology throughout the Private Homes firm, working closely with advocacy staff to assess and to address user and law practice needs. Areas of responsibility include the full range of information systems and telecommunications activities including determining user requirements, recommending practical solutions and leading firm-wide efforts to improve the effective use of technology.
Key Duties and Responsibilities
- To manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems including servers, PCs, operating systems, telephones, software applications, and peripherals.
- To provide expertise and support during systems upgrades, installations, conversions and file maintenance.
- To oversee systems development and enhancement as well as the integration of new systems with existing systems.
- To communicate regularly with executive management and all users of information services and systems.
- To develop standard operating procedures and best practices including providing written protocols and guidance to the team as well as to the end-users.
- To ensure the creation and maintenance of all written documentation including system and user manuals, license agreements, and documentation of modifications and upgrades.
- To oversee provision of end-user services including help desk and technical support services.
- To keep current with the latest technologies and to determine what new technology solutions and implementations will meet business and system requirements.
- To manage financial aspects of the IT Division including purchasing, budgeting and budget review in the absence of the Manager, IT.
- To develop and implement all IT policies and procedures including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
- To manage servers, security solutions, network hardware and equipment of the Private Homes.
- To manage telecommunications infrastructure and development plans, projects, policies and procedures.
About You
The ideal candidate should have at least a bachelor’s degree in IS, IT or Computer Science. The candidate should have at least 3 years of experience in the same role in an International Ultra-Luxury Resort/Villa Collection.
Position open for locals only
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
