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Assistant Manager Restaurant Tapasake 
(21344)

 

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 


Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

 

About this Role

The Assistant Manager, Restaurant is responsible for supporting the Restaurant Manager in the day-to-day operations of the outlet, ensuring exceptional guest satisfaction, maintaining service excellence, and maximizing revenue opportunities. The role assists in leading, coaching, and developing the restaurant team while ensuring compliance with company standards, food safety regulations, and operational procedures. The Assistant Manager acts as the Restaurant Manager in their absence and contributes to achieving departmental financial and guest satisfaction objectives.

 

Key Duties and Responsibilities 

 

Assist in managing the daily operations of the restaurant to ensure smooth and efficient service.
Ensure all guests are greeted, welcomed, and attended to in a professional, courteous, and personalized manner.
Monitor service standards and ensure the delivery of exceptional guest experiences at all times.
Handle guest complaints and service recovery promptly and professionally.
Support the Restaurant Manager in achieving guest satisfaction, financial, and operational targets.
Assist in supervising, coaching, and motivating restaurant employees.
Conduct daily staff briefings and communicate important operational information.
Monitor employee grooming, hygiene, punctuality, and performance standards.
Assist in preparing employee schedules, duty rosters, vacations, and leave planning.
Support recruitment, onboarding, training, and performance management activities.
Ensure all team members comply with health, safety, HACCP, and food hygiene standards.
Monitor restaurant cleanliness, maintenance, and overall presentation.
Coordinate closely with the culinary team to ensure efficient service delivery and guest satisfaction.
Ensure all reservations, special requests, allergies, and guest preferences are communicated and handled appropriately.
Assist in controlling operating expenses, breakages, and inventory levels.
Conduct regular stock and operating equipment inventories.Monitor billing accuracy, cash handling procedures, and revenue controls.
Promote upselling opportunities and maximize guest spend.
Prepare operational reports and maintain accurate departmental records.
Support special events, promotions, private dining experiences, and festive activities.
Attend departmental and management meetings as required.Ensure adequate staffing levels during peak business periods.
Assist in implementing action plans to improve service quality and operational efficiency.
Maintain effective communication with other hotel departments, suppliers, and contractors.
Perform any other reasonable duties assigned by management.
 
About You
 
Minimum 2-3 years of experience as an Assistant Restaurant Manager, Head Waiter, or similar supervisory role.Previous experience within an international luxury or ultra-luxury hotel or resort environment.Strong knowledge of restaurant operations and service standards.Experience in team leadership, coaching, and performance management.Experience in guest relations and complaint resolution.Knowledge of HACCP, food safety, and health and safety regulations.Experience in budgeting, inventory control, and cost management.Strong organizational and administrative skills.Ability to work under pressure in a fast-paced environment.Strong attention to detail and commitment to service excellence.Excellent verbal and written communication skills in English and French.Proficiency in restaurant POS systems and Microsoft Office applications.

 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.


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