Bellman/Club Car Driver
(20591)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
Job Summary
The Bellboy is responsible for providing a warm welcome and personalized assistance to guests upon arrival and departure. Under the general direction of the Front Office Manager, the Bellboy ensures efficient handling of guest luggage, escorts guests to their rooms, provides information about resort facilities, and contributes to creating a memorable first impression and exceptional guest experience. The Bellboy acts as an ambassador of the resort, delivering courteous, professional, and prompt service at all times.
Key Duties and Responsibilities
- Greets guests warmly upon arrival and departure.
- Assists guests with luggage during check-in, check-out, and room transfers.
- Escorts guests to their rooms and explains room features and resort facilities.
- Provides information regarding hotel services, restaurants, activities, and local attractions.
- Ensures luggage is delivered promptly and safely to guest rooms.
- Assists guests in arranging transportation, including taxis and airport transfers.
- Maintains the luggage storage area in a clean, organized, and secure manner.
- Tags, stores, and retrieves guest luggage accurately.
- Responds promptly and courteously to guest requests and inquiries.
- Assists with opening doors and welcoming guests at resort entrances.
- Delivers messages, parcels, amenities, and guest requests to rooms.
- Supports the Front Office team during peak operational periods.
- Monitors lobby and public areas to ensure cleanliness and presentation standards are maintained.
- Assists guests with directions within the resort and surrounding area.
- Reports lost and found items in accordance with company procedures.
- Maintains effective communication with Reception, Housekeeping, Concierge, and other departments.
- Handles guest complaints professionally and immediately reports concerns to supervisors.
- Ensures all porterage equipment, trolleys, and work areas are maintained in good condition.
- Adheres to all health, safety, fire, and security procedures.
- Attends training sessions and departmental meetings as required.
- Maintains a professional appearance and grooming standard at all times.
- Ensures guest confidentiality is respected and protected.
- Promotes resort facilities and services whenever appropriate.
- Performs any other duties assigned by management in line with operational requirements.
Skills, Experience & Educational Requirements
- Minimum School Certificate or equivalent qualification.
- Previous experience in hospitality, guest services, or customer service would be an advantage.
- Fluent in English; knowledge of French and additional languages is an advantage.
- Excellent communication and interpersonal skills.
- Friendly, courteous, and service-oriented personality.
- Ability to work effectively within a team.
- Physically fit and capable of lifting and transporting luggage safely.
- Well-groomed and professional appearance.
- Ability to work flexible hours, including weekends and public holidays.
- Knowledge of hotel facilities and local attractions is an advantage.
- Ability to multitask and work under pressure.
- Basic computer skills would be an advantage.
- Strong attention to detail.
- Understanding of guest privacy and confidentiality requirements.
- Awareness of health and safety procedures.
- Positive attitude and commitment to delivering exceptional guest service.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
