Commis Sommelier 
(13760)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Role

Commis Sommelier to assist the Head Sommelier and perform his/her assigned tasks to the highest professional standards, displays good salesmanship in up- selling skills. Demonstrate excellent menu product knowledge, telephone skills and etiquette. Displays teamwork attitude towards his/her colleagues. Communicates with guests and report guest’s feed back to the superior and too ensure service quality level is maintained at all time.

Key Duties and Responsibilities

• Ensure all mise - en place is correctly prepared prior to commencing service i.e. glassware, ice buckets, decanters
• Present the wine list within the time parameters set by the resort.
• Demonstrate excellent product knowledge of all food and beverage offered by the resort.
• To assist the Head Sommelier with requisitions that are placed according to the restaurants/ bar’s requirements and ensure wastage is minimized and controlled by documentation as per the SOP’s of the resort.
• At all times, act in a responsible manner, especially in regard to the sale of alcoholic beverages.
• Maintain and create a working environment that reflects a sense of place.
• Ensure all tasks assigned by Head Sommelier, are completed, in a timely fashion.
• Ensure the least breakage of glasses by working in a professional manner.
• To assist Head Sommelier in required training related to the job.
• To be conscious and responsible regarding energy and water conservation.
• Report incidents of breakages, equipment repair and maintenance to Head Sommelier.
• Maintain highest levels of personal hygiene at all times.
• To be fully aware about all health and safety, fire and emergency procedures.
• Apply and adhere to rules and regulations as per employee handbook, departmental and resort policies and procedures, including those for the emergency situations
• Handle any guest complaints in a professional manner, as per resort’s Policy & Procedure (service recovery).
• Practice proper telephone etiquette with colleagues and resort’s guests.
• To check, read and understand restaurant diary or communication booklet, ensuring all information is well aware before commencing a shift.
• Review the guest preferences, prior to approach guest tables, if recorded, as promised to our customers.
• Use the upselling techniques at suitable timing, in order to increase the hotel revenue, to achieve the annual goals.
• Greet our customer with the unique one & only greeting techniques and greeting standard.
• To double check the guest checks / bill before presenting to the customer, ensuring no discrepancies through correct billing
• To ensure acknowledge and greet guest with good eye contact, energetic and professional manner.
• Performs any additional or special duties, as directed by a superior.
• Daily menu checks prior to commencing service – sufficient amount in the Restaurant to provide service
• To be involved in the monthly stock take and responsible to check all variances and transfers.
• Assist in maintaining PAR level

About You

The desired qualification for this role is at least a Higher School Certificate or Diploma from a recognized Sommelier program. The candidate should have at least 2 years of experience in the same role in an International Ultra-Luxury resort and must be fluent in written and spoken English and French.

Positions open only for Locals!

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.