Concierge 
(15760)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Role

Involved in welcoming guest and attending to their needs and questions on available facilities and services, travel routes, tours, schedules for outings or transportation. Provide information and special services to enhance guests' visits with great courtesy and delivering a personalized service to our entire guest at all time.

Key Duties and Responsibilities

• Welcome and seat guest
• Answer telephone calls as per hotel SOP and reply e-mails.
• Write and follow up on messages.
• Ensure cleanliness at working area.
• Attending daily line up.
• Adhere to all hotel Standards and Policy.
• Attend to guest request and complaints.
• Follow up on lost luggage.
• Update flights and time on PMS.
• Update and prepare transportation planning.
• Contact local ground handler for flight/ expected time of arrival and vehicle information.
• Assist guest for online check-in and any other service
• Always update flight schedule and inform all concerned department/ guests via email/telephone.
• Update tour information or excursion regarding places of interests and other similar spots intended for tourists.
• Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules and promote upselling
• Write confirmation and send to room for any bookings to guests.
• Provide area maps, brochures and other literature to guests.
• In the absence of Supervisor all happening should be reported to Asst FOH/FOH.
• Supervise Bellman, Doorman and Drivers.
• Arrange tickets, bookings, appointments and reservations for guest.
• Develop personal and diverse relationships within the travel, dining, luxury goods, and services industries.
• Maintain logbooks for recording of the daily operations of the Concierge, Transportation and Bell Service.
• Fill daily checklist at each shift and send to Head concierge.
• Maintain clear, proper and accurate records of all lockers/safe provided to guests.
• Participate in training of all subordinates in coordination with job related standard, policies and procedures.
• Perform all duties, other than the above as requested by immediate supervisor.
• Follow up for Alice App requests.
• Maintain good communication and relationship between all departments.
• Reply to request/emails in a timely manner.
• Respect operation hours.
• Record preferences and communicate to others.
• Perform any cognate duties related to the job.

About You

The ideal candidate should have at least a school certificate. The candidate should have at least 2 years of experience in an international ultra-luxury resort. He/ She must be fluent in written and spoken English and French. He/ She must be computer literate.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.